{"id":2117659,"url":"https://alion.io/job/monexglobal-technology-support-engineer","title":"Technology Support Engineer","company":{"id":3857381,"name":"Monexglobal","domain":"monexglobal.com","url":"https://alion.io/company/monexglobal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":118},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-11T01:53:22Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Technology Support Engineer | Singapore\nMonex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.\nWe specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs - whether for goods, services, or direct investments.\nIn 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.\nBy combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.\nDepartment Overview\nThe Monex Europe Technology department is responsible for all technology development and operations across the company for our London, Amsterdam, Madrid, Singapore & Toronto offices.\nIts responsibilities encompass oversight of all IT and electrical Infrastructure, facilities such as access control and HVAC, understanding business technology needs, evaluating new technologies, and accountability over the services and products used within Monex.\nJob Overview\nWe’re looking for a proactive and technically strong Technology Support Engineer to join our growing IT function. You’ll be the escalation point for end user support across our Microsoft 365 and Windows environment, ensuring our people stay productive and that our technology and facilities run smoothly.\nFrom time to time you will be required to assist with non IT duties, able to lift and move computer equipment, maintaining a tidy and documented environment.\nKey Responsibilities & Accountabilities\nResolve escalated end user incidents and requests, Microsoft 365 and business apps, identity and access, and endpoint issues responding to support tickets in a timely manner.\nPrioritise, track and escalate tickets as needed to meet service level agreements and ensure that all personnel receive prompt support.\nSupport device builds, deployments, updates, and troubleshooting across laptops, desktops, and peripherals. \nMaintain and support Teams, SharePoint, OneDrive, Exchange Online and other collaboration tools. \nProvide hands on office support including WiFi/LAN basics, printers, docking stations, and meeting room tech. \nWork with other engineers, infrastructure, and security teams to improve service quality. \nDesk and equipment moves, cable dressing and management.\nUser onboarding, offboarding, changes as needed.\nKeep documentation and asset records accurate and up to date. \nKey Skills & Experience Required\n2-4 years in IT support. \nStrong knowledge of Windows 11 and Microsoft 365. \nExperience with Intune or similar device management platforms. \nSolid troubleshooting abilities and a customer-focused mindset. \nClear communicator who thrives in a fast-paced environment. \nRudimentary DIY skills - able to use drills, screwdrivers, pliers\nNice to Have\nMicrosoft certifications (MS900, MD102, AZ900). \nITIL Foundation. \nPowerShell or automation experience. \nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":3725,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T23:37:44Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.795,"p_room":0.9,"age_days":11,"expected_fill_days":27,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/monexglobal-technology-support-engineer","json_url":"https://alion.io/job/monexglobal-technology-support-engineer.json","meta":{"generated_at":"2026-10-11T03:22:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":987,"day_limit":5000,"remaining_today":4013,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3857381},"rest":"https://alion.io/mcp/rest/get_company?id=3857381"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmonexglobal-technology-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmonexglobal-technology-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmonexglobal-technology-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/monexglobal-technology-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmonexglobal-technology-support-engineer"}]}