{"id":3290699,"url":"https://alion.io/job/moneyhash-technical-support-engineer-remote-mena","title":"Technical Support Engineer | [Remote | MENA]","company":{"id":177385,"name":"MoneyHash","domain":"moneyhash.io","url":"https://alion.io/company/moneyhash","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Wellfound","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EMEA time zones","utc_offset_min":0,"utc_offset_max":3},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["AE","EG","IL","SA","TR","DZ","BH","KM","DJ","IQ","JO","KW","LB","MR","MA","OM","PS","QA","SO","TN","EH"],"hiring_countries_total":21,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"PCI DSS","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-05T12:49:57Z","employer_posted_date":null,"last_verified_at":"2026-10-05T12:49:57Z","board_verified":false,"closed_at":null,"days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"About MoneyHash\nMoneyHash is building the future of API-based payment infrastructure. Our easy-install APIs consolidate the revenue cycle across geographies, functions, and use cases. We're saving our clients time and money, boosting product performance, unlocking new business opportunities, and reducing tech debt.\nWe're one of the fastest-growing payment infrastructure companies in emerging markets, and we know that building the right team is crucial to realizing our potential. At MoneyHash, we champion human empathy as well as work excellence. Join us and let's explore this journey together!\nYour TeamAt MoneyHash, the Customer Solutions & Delivery team is the face of our product for our merchants. Our mission is to:\n\nDesign and deliver customized, forward-thinking solutions that address complex payment needs and merchant pain points\n\nProvide a seamless onboarding experience that sets our customers up for long-term success\n\nContinuously improve payment performance and uncover growth opportunities through data-driven insights\n\nStay ahead of fintech trends to help our customers scale faster and smarter\n\nAct as the key interface between our merchants and third-party providers, ensuring smooth integrations and quick resolutions\n\nYou'll be joining a growing team that works across departments to ensure merchant success. As a Technical Support Engineer, you'll report directly to the Customer Solutions & Delivery team lead and play a vital role in providing exceptional technical support to our merchants while helping them navigate complex payment integrations.\nWhat You'll Be Doing\nProvide tier-1 and tier-2 technical support to merchants experiencing integration or payment processing issues\n\nTroubleshoot API integration problems, analyze error logs, and guide merchants through resolution steps\n\nDebug payment flows, investigate transaction failures, and identify root causes of technical issues\n\nCollaborate with merchants to resolve provider-specific connectivity and configuration problems\n\nCreate and maintain technical troubleshooting guides, FAQs, and best practices documentation\n\nEscalate complex technical issues to engineering teams with detailed analysis and reproduction steps\n\nSupport merchant onboarding by providing technical guidance during integration setup\n\nMonitor system health and proactively identify potential issues affecting merchant performance\n\nWork closely with third-party payment providers to resolve integration blockers and connectivity issues\n\nAssist in testing new provider integrations and documenting technical requirements\n\nParticipate in on-call rotation to ensure 24/7 technical support coverage\n\nContribute to internal tooling improvements and support workflow optimization\n\nYou’ll Be Great for This Role If You\nHave 3+ years of experience in technical support, payment integrations, or API troubleshooting\n\nExperience with payment processing concepts including authorization, capture, refunds, and webhooks\n\nComfortable using tools like Postman, cURL, and log analysis platforms\n\nFamiliar with payment service providers and common integration challenges\n\nExcellent problem-solving skills with attention to detail in technical investigations\n\nStrong written and verbal communication skills in English\n\nAbility to explain technical concepts to both technical and non-technical audiences\n\nExperience working in fast-paced startup environments\n\nCustomer-focused mindset with patience and empathy when handling support cases\n\nNice to Have:\n\nPrevious experience with payment orchestration platforms\n\nKnowledge of multiple programming languages (Python, Flutter, etc.)\n\nFamiliarity with database queries and data analysis\n\nExperience with ticketing systems and support workflow management\n\nUnderstanding of PCI DSS compliance and payment security standards\n\nYour First 90 DaysYour first 90 days are designed to get you up to speed quickly and confidently. You’ll learn how MoneyHash and payment flows work, get hands-on with our platform, APIs, and sandbox, and work alongside the team on real customer cases from the start.\nAs you build your product and technical knowledge, you’ll take on increasingly complex issues and integrations. By the end of your first 90 days, you’ll be confidently handling technical support cases and taking ownership of your customer-facing work.\nHow We Work at MoneyHashBeyond your functional responsibilities, everyone at MoneyHash plays a part in shaping our culture and values:\n\nRespect. We’re a global team and value diversity, empathy, and honest dialogue.\n\nHumility. We give and receive feedback with openness, leaving egos at the door.\n\nFlexibility. We adapt quickly, learn constantly, and step up where needed.\n\nWillingness to Learn. We embrace growth, celebrate iteration, and treat every mistake as a step forward.\n\nWhere we work: Remote-first across EMEA time zones, with an annual in-person retreat to bring the team together.\nCompensation PackageCompetitive salary - stock options - health insurance - professional development stipend - wellness stipend - tech allowance - equipment financing program - annual in-person retreat - team engagement initiatives\nOriginally posted on Himalayas","description_format":"text","description_chars":5188,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance","Professional development","Stock options"],"hiring_locations":[{"name":"United Arab 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