{"id":1888736,"url":"https://alion.io/job/monglish-academy-customer-support-representative","title":"Customer Support Representative","company":{"id":3882323,"name":"Monglish Academy","domain":"monglish.co.uk","url":"https://alion.io/company/monglish","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alexandria, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":102000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-27T16:51:08Z","employer_posted_date":null,"last_verified_at":"2026-09-27T16:51:08Z","board_verified":false,"closed_at":null,"days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"Supervising classes.\n\nCompiling reports accurately and efficiently.\n\nCreating student grade reports.\n\nFiling student reports and other documents.\n\nOrdering new supplies of items including stationery.\n\nAnswering the phone.\n\nDealing with queries and complaints.\n\nTaking messages for teachers.\n\nGreeting parents and other individuals who arrive at the school.\n\nProviding visitors/students/parents with -an appropriate orientation about the school.\n\nUpdating records that relate to both student and staff members\n\nWhat We Offer\n\nOpportunity to work with a growing and innovative education brand.\n\nCreative and collaborative work environment.\n\nProfessional growth and development opportunities.\n\nCompetitive compensation package.\n\nWork Conditions:\n\n From 12:00 pm to 8:00 pm. (Winter timing)\n\n From 1:00 pm to 9:00pm. (Summer timing)\n\n Fridays are off, in addition to the last 3 days of each month.\n\n Location: Tharwat - Alexandria\n\nRequirements\nBachelor's degree.\n\n Experience in customer service or relevant field from 3 to 4 years.\n\nGood sales experience.\n\n Proficient in using Microsoft Office (Especially word and Excel).\n\nExcellent typing speed for both Arabic and English.\n\nExcellent accuracy in typing.\n\n Outstanding Communication & Negotiation Skills.\n\n Alexandria Residents only.\n\n Good command in English is a must.","description_format":"text","description_chars":1321,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T03:39:00Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.756,"p_room":0.9,"age_days":24,"expected_fill_days":40,"reasons":["seen:24","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/monglish-academy-customer-support-representative","json_url":"https://alion.io/job/monglish-academy-customer-support-representative.json","meta":{"generated_at":"2026-10-23T04:34:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7480,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882323},"rest":"https://alion.io/mcp/rest/get_company?id=3882323"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmonglish-academy-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmonglish-academy-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmonglish-academy-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/monglish-academy-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmonglish-academy-customer-support-representative"}]}