{"id":2459104,"url":"https://alion.io/job/mongodb-associate-technical-services-engineer-ii-3","title":"Associate Technical Services Engineer II","company":{"id":4211,"name":"MongoDB","domain":"mongodb.com","url":"https://alion.io/company/mongodb","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":96,"ghost_share":0,"stale_share":0.51,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46000,"max":68000,"currency":"EUR","period":"year","gross":null,"usd_annual":76089},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"C++","optional":false},{"name":"DNS","optional":false},{"name":"Go","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"Ruby","optional":false},{"name":"TCP/IP","optional":false},{"name":"GCP","optional":true},{"name":"Kubernetes","optional":true},{"name":"LDAP","optional":true},{"name":"Spark","optional":true}],"status":"live","first_seen_at":"2026-10-13T16:40:22Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T05:20:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the team\nMongoDB Technical Services Engineers will combine exceptional problem solving and communication skills with deep technical experience to advise customers and solve complex MongoDB problems. \nThey are experts in components of the MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems), and MongoDB Atlas. They combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.\nWe are looking to speak to candidates who are based in Milan for our hybrid working model.\nCool things you’ll do\nMongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.\nIn this specific role, starting from the MongoDB database, you will also focus on the performance of our Cloud platform Atlas and its supported services. You will help both frontend and backend developers build next generation applications on MongoDB platform.\nFinally, MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge base system, Technical Services Engineers will increase the efficiency of our customers, other team members and departments throughout MongoDB. \nWhat you need\nWe are looking for curious, and multi-faceted teammates who are driven to serve our customers. \nThe ideal candidate should have a mix of experience in most of the following areas. We are open to training people up in certain areas, so don't worry about ticking every box!\n3-4 years of experience in a technical support, solutions support, or customer-facing engineering role\nDistributed systems, Database architecture and administration, Application architecture, Data architecture\nExperience supporting complex mission-critical product applications and database systems (RDMBS or NoSQL or both)\nSupporting Cloud and/or Enterprise grade applications\nStrong diagnostics and troubleshooting experience, with the ability to analyze issues holistically, from the application tier, to database to storage\nBroad awareness of customer workloads and use cases, including performance, availability, and scalability\nSystems administration experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting\nAbility to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc\nGood understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)\nStorage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching\nWorking with real time stream processing using Kafka.\nServerless computing services such as AWS Lambda, Azure functions.\nAs this role is technical but also about helping our customers, we are looking for:\nExcellent communication skills, both written and verbal\nGenuine desire to help people\nDesire and ability to rapidly learn a wide variety of new technical skills\nUncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills\nAbility to think on your feet, remain calm under pressure, and solve problems in real-time\nStrong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help\nGood written and verbal skills in Italian & English\nBonus Points\nServer side troubleshooting\nDeep understanding of at least object-oriented programming language.\nDeep understanding of connection pools.\nExperience with Apache Spark.\nExperience with authentication systems such as LDAP, Kerberos, AD\nExperience using or managing MongoDB\nExperience using distributed version control systems, and in particular git\nExperience using any cloud services stack such as AWS, Azure or GCP\nExperience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators\nSuccess Measures \nIn 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training\nIn 6 months, you will be comfortable working directly with our customers. You will also complete the MongoDB Certified DBA Associate exam\nIn 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently\nAbout MongoDB\nMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.\nWith offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.\nOur compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. \nTo drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!\nMongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.\nMongoDB is an equal opportunities employer.\nReq ID: 3273573571\nEU Pay Transparency Information: MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. \nSalary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, financial protection benefits, paid time off, a minimum of 20 weeks fully-paid gender-neutral parental leave (inclusive of and running concurrently with statutory leave), fertility and adoption assistance, mental health counseling and other health benefits offerings.\nWe are committed to providing a well-rounded compensation and benefits program that supports our employees in every stage of life. 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