{"id":1584437,"url":"https://alion.io/job/mongodb-associate-technical-services-engineer-ii-cloud","title":"Associate Technical Services Engineer II (Cloud)","company":{"id":4211,"name":"MongoDB","domain":"mongodb.com","url":"https://alion.io/company/mongodb","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":109,"ghost_share":0,"stale_share":0.505,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Backend","role_family":"Backend","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"C#","optional":true},{"name":"C++","optional":true},{"name":"GCP","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true},{"name":"Perl","optional":true},{"name":"PHP","optional":true},{"name":"Python","optional":true},{"name":"Ruby","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-01T10:31:39Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T00:38:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Associate Technical Services Engineer II (Cloud)\nMongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.\nWe are looking to speak to candidates who are based in Dublin for our hybrid working model.\nDue to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.\nCool things you’ll do\nYou'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.\nWhat you need\nWe consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.\nThe ideal candidates should have strong technical experience in one (or more) of the following areas\nSystems administration\nDistributed systems\nNetwork Administration\nDatabase architecture and administration\nApplication Architecture\nData architecture and design\nPerformance tuning and benchmarking\nExtra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl\nIf you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).\nIt’s crucial for every candidate that they can check off all of these boxes\n2- 3 years of specific engineering experience in technical engineering \nExcellent communication skills, both written and verbal\nGenuine desire to help people\nUncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills\nAbility to think on your feet, remain calm under pressure and solve problems in real-time\nDesire and ability to rapidly learn a wide variety of new technical skills\nStrong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help\nAbout MongoDB\nMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.\nWith offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.\nOur compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. \nTo drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!\nMongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.\nMongoDB is an equal opportunities employer.\nReq ID: 3273558900","description_format":"text","description_chars":4918,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Government","Manufacturing","Vector Search & RAG"],"lifecycle":[{"event":"open","at":"2026-10-01T13:54:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":72,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mongodb-associate-technical-services-engineer-ii-cloud","json_url":"https://alion.io/job/mongodb-associate-technical-services-engineer-ii-cloud.json","meta":{"generated_at":"2026-10-06T01:50:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2624,"day_limit":5000,"remaining_today":2376,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4211},"rest":"https://alion.io/mcp/rest/get_company?id=4211"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmongodb-associate-technical-services-engineer-ii-cloud"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmongodb-associate-technical-services-engineer-ii-cloud"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmongodb-associate-technical-services-engineer-ii-cloud"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mongodb-associate-technical-services-engineer-ii-cloud\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmongodb-associate-technical-services-engineer-ii-cloud"}]}