{"id":3969177,"url":"https://alion.io/job/mongodb-renewals-specialist-4","title":"Renewals Specialist","company":{"id":4211,"name":"MongoDB","domain":"mongodb.com","url":"https://alion.io/company/mongodb","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":88,"ghost_share":0,"stale_share":0.659,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-11-09T15:21:18Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T02:16:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"MongoDB is looking for a driven and results-oriented Renewal Specialist to join our Renewals Team in the Americas region. In this role, you will play a key part in delivering a world-class renewal experience for our customers while driving strong retention outcomes for MongoDB’s business.\nSuccess in this role requires exceptional communication and interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong aptitude to learn MongoDB products and policy, and solid relations with internal stakeholders. We are looking for someone who thrives in a fast-paced and ever-changing environment and who is motivated by the opportunity to have a big impact on your team, customers, and MongoDB's business.\nWhat you will be doing\nAs a Renewals Specialist at MongoDB, you will be responsible for managing the renewal process for our customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our sales and customer success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory.\nRenewal Management\nProactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive strong retention outcomes\nWork on upcoming renewals and engage with customers 120 days in advance to secure timely renewals\nPrepare renewal quotes and contracts, ensuring accuracy and compliance with company policies\nCustomer Engagement\nBuild and maintain strong relationships with customers to understand their usage, needs, and challenges\nAct as a trusted advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB\nData Analysis\nUtilize data and reporting tools to track renewal performance, forecast renewals, and identify at-risk accounts\nProvide regular updates to the management team on renewal status and key metrics\nCross-functional Collaboration\nWork closely with the sales, customer success, and other internal stakeholders to ensure a coordinated approach to renewals\nWe're looking for someone with:\n1+ years of experience in a customer facing sales or revenue role within a fast-paced, competitive environment\nDemonstrated experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution\nA track record of strong performance against defined targets, metrics, or goals\nOutstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally\nStrong problem-solving, organization, and negotiation skills\nAbility to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time\nTalent for building solid relationships with internal and external stakeholders\nSelf-motivated with a strong drive to succeed\nPrior exposure to database, cloud, and infrastructure technology is a plus\nWhy join now\nMongoDB invests heavily in the development of each of our new hires & continuous career development\nBest in breed Sales trainings, including our comprehensive GTM Academy and development programs\nGenerous and competitive benefits (parental leave, fertility & wellbeing support)\nFriendly and inclusive workplace culture - Life at MongoDB.\nAbout MongoDB\nMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.\nWith offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.\nOur compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. \nTo drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!\nMongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.\nMongoDB is an equal opportunities employer.\nREQ ID: 3273596134","description_format":"text","description_chars":5122,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Databases & DBMS","Vector Search & RAG"],"lifecycle":[{"event":"open","at":"2026-11-09T15:26:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":69,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:10:51Z"},"pay":null,"html_url":"https://alion.io/job/mongodb-renewals-specialist-4","json_url":"https://alion.io/job/mongodb-renewals-specialist-4.json","meta":{"generated_at":"2026-11-10T06:10:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14331,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4211},"rest":"https://alion.io/mcp/rest/get_company?id=4211"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmongodb-renewals-specialist-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmongodb-renewals-specialist-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmongodb-renewals-specialist-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mongodb-renewals-specialist-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmongodb-renewals-specialist-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3969177}},{"tool":"search_jobs","arguments":{"company":"mongodb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3969177},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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