{"id":3009734,"url":"https://alion.io/job/mongoose-customer-success-manager","title":"Customer Success Manager","company":{"id":6748,"name":"Mongoose","domain":"mongoose.com","url":"https://alion.io/company/mongoose","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States","Atlanta, United States","Austin, United States","Dallas, United States","Nashville, United States","Minneapolis, United States","New York, United States","Raleigh, United States","Detroit, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-21T14:58:59Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T18:41:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Mongoose, we believe every conversation matters.\nWe’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported-our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.\nWe know that conversations aren’t just a feature-they’re the foundation of connection. That’s why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we’re transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.\nJoin us and be part of a team that’s making a real difference in education-one conversation at a time.\nAs a Customer Success Manager, you’ll serve as a strategic partner to your customers-helping them translate communication into measurable outcomes. Your mission is to drive adoption, interpret engagement data, and guide institutions in optimizing their communication strategies using Mongoose’s Conversation Intelligence Platform.\nYou will play a critical role from day one-leading customers through onboarding and implementation to establish a strong foundation for long-term success, and continuing to deliver insights, influence strategy, and demonstrate ongoing value throughout the customer lifecycle. You’ll build strong, trust-based relationships with customers-combining data-driven insights with a deep understanding of their unique challenges.\nIn close partnership with Account Managers, you’ll help identify growth opportunities, mitigate risk, and position Mongoose as a critical, campus-wide solution. If you’re someone who combines relationship-building with analytical thinking and enjoys turning data into action, this is the role for you.\nWhat You'll Do\nBe the Ultimate Customer Advocate\nAct as the primary strategic partner for your customers, guiding them to achieve their institutional goals through effective use of Mongoose.\nLead onboarding and implementation for new customers, ensuring a smooth, structured rollout that drives early adoption and sets the foundation for long-term success.\nEstablish clear success plans during onboarding, aligning platform usage to customer goals and defining measurable outcomes from the start.\nOwn customer health by monitoring adoption, engagement, and performance trends-and proactively identifying risks and opportunities.\nConduct regular Mongoose Quarterly Reviews (MQRs) that go beyond updates to analyze performance, surface insights, and recommend actionable strategies that demonstrate measurable value.\nDrive Strategic Value & Outcomes\nPartner with customers to align Mongoose usage with key institutional priorities such as enrollment, retention, and student engagement.\nDrive measurable improvements in customer outcomes by ensuring recommendations are implemented and results are achieved\nAnalyze conversation and engagement data to identify trends, diagnose challenges, and provide clear, strategic recommendations.\nHelp customers evolve their communication strategies using best practices, benchmarks, and emerging AI-driven insights.\nTranslate product capabilities into real-world impact, ensuring customers understand not just how to use Mongoose-but how to maximize its value.\nEnsure onboarding success translates into momentum, driving early wins that build confidence and long-term engagement.\nFuel Growth Through Insights and Advocates\nIdentify and shape expansion opportunities by aligning Mongoose solutions to broader institutional needs across departments.\nCollaborate with Account Managers to develop and execute account strategies that support retention and growth.\nGather and elevate customer insights, success stories, and outcomes to support marketing, product development, and thought leadership.\nCollaborate for Seamless Success\nWork hand-in-hand with Account Managers to align on customer strategies, retention plans, and expansion opportunities.\nPartner with Product and Support teams to escalate customer challenges, share insights, and ensure swift resolution of any issues.\nCollaborate with Marketing and Content teams to develop resources, best practices, and innovative ways to engage and educate customers.\nLeverage Data for Impact\nUse engagement data, ROI analysis, and conversation insights to drive proactive, data-informed customer strategies.\nMaintain accurate and thorough documentation in HubSpot, ensuring all customer interactions and insights are captured.\nIdentify and share trends across your portfolio to inform internal teams and contribute to continuous product and experience improvement\nA Note on Backgrounds: We deeply value experience from within higher education itself. If you've spent your career on a college or university campus-in admissions, advising, enrollment management, student affairs, alumni relations, or a similar function-we encourage you to apply, even if you haven't held a traditional customer or client success title. The empathy, institutional fluency, and stakeholder savvy you've built working in higher ed translates directly to the work we do, and we're committed to supporting the transition into a CSM role for the right candidate.\nWhy You'll Love it Here\nYou’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re all about collaboration, growth, and doing work that truly makes a difference.\nOver 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count™. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.\nOur values define us, and we celebrate diversity in all its forms. If you don’t meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.\nWe Offer\nComprehensive medical, dental, and vision coverage\n401K with company match: 100% of the 1st 3% and 50% of the next 2%\nFlexible PTO\nCompetitive Leave Policies\n13 paid holidays, including a week off between Christmas and New Year’s","description_format":"text","description_chars":6438,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Bicycles & Cycling","Fitness Equipment"],"lifecycle":[{"event":"open","at":"2026-10-21T15:04:08Z"},{"event":"close","at":"2026-10-21T19:53:20Z"},{"event":"reopen","at":"2026-10-22T17:40:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/mongoose-customer-success-manager","json_url":"https://alion.io/job/mongoose-customer-success-manager.json","meta":{"generated_at":"2026-10-25T19:32:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27761,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6748},"rest":"https://alion.io/mcp/rest/get_company?id=6748"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmongoose-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmongoose-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmongoose-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mongoose-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmongoose-customer-success-manager"}]}