{"id":2550641,"url":"https://alion.io/job/moniepoint-group-collections-agent","title":"Collections Agent","company":{"id":3087,"name":"Moniepoint Group","domain":"moniepoint.com","url":"https://alion.io/company/moniepoint-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":40,"ghost_share":0,"stale_share":0.625,"repost_share":0.025,"time_to_fill_p50_days":52,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":801},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T15:50:21Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T23:38:31Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":12},"description":"Who we are\n Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.\nSince 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.\nJob Title: Collection Agent\nLocation: Lekki Phase 1 (Onsite)\nEmployment Status: Outsourced\nRoles & Responsibilities\nThe Collections Agent is responsible for managing delinquent loan accounts and recovering outstanding payments through structured customer engagement across approved communication channels. The role focuses on early-stage and mid-stage arrears management, ensuring high recovery rates while maintaining compliance with internal policies and regulatory guidelines.\nThe officer is expected to meet daily productivity and recovery targets while delivering professional and compliant customer interactions.\nManage an assigned portfolio of delinquent loan accounts and initiate timely follow-up on overdue payments.\nContact customers via approved communication channels to negotiate repayment and secure commitments.\nAccurately document all customer interactions, agreements, and case updates in the system.\nMonitor and follow up on Promise-to-Pay (PTP) commitments to ensure conversion and reduce rollovers.\nEscalate high-risk or unresolved accounts in accordance with internal recovery and escalation policies.\nMeet daily, weekly, and monthly recovery and productivity targets.\nEnsure compliance with regulatory guidelines, call frequency rules, and internal collections policies.\nMaintain professional conduct and deliver customer-focused communication at all times.\nRequirements\n1-2 years’ experience in loan collections, credit control, or call center operations (preferred).\nStrong negotiation, persuasion, and objection-handling skills.\nExcellent verbal communication and interpersonal skills.\nExperience working with CRM, loan management, or call management systems is desirable.\nAbility to follow structured workflows and operating procedures.\nGood attention to detail.\nCustomer-focused, professional, and resilient under pressure.\nWillingness to support different operational functions as required.\nHigh level of integrity and confidentiality when handling customer data.\nPreferred candidate must reside around the environs of Lekki Phase 1.\nWhat we can offer you\nCulture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.\nLearning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.\nCompensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.\nWhat to expect in the hiring process\nA preliminary phone call with the recruiter.\nAn interview with the operations lead.\nA behavioural and technical interview with the business lead.\nMoniepoint is an equal-opportunity employer. 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