{"id":738129,"url":"https://alion.io/job/monk-engagement-manager","title":"Engagement Manager","company":{"id":678862,"name":"Monk","domain":"monk.com","url":"https://alion.io/company/monk-5","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":220000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":399},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T15:13:25Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-12T22:56:41Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Engagement Manager\nMonk is an AI-native accounts receivable (AR) platform for B2B companies, helping businesses get paid faster.\nThe AR stack is broken. Finance teams still chase payments with spreadsheets, reconcile AR in spreadsheets and use software that was built a decade ago. We think this is one of the largest, most ignored problems in B2B software. Trillions of dollars sit in outstanding invoices and the tools to unlock cashflow are stuck in the past. We are rebuilding Monk with AI, speed, and real craftsmanship.\nWe are already doing this for over $1B of accounts receivables. We are backed by leading investors and our founders bring significant experience to our company (more here).\nWe are early, the upside is enormous, and the hardest, but also the most rewarding work is ahead of us.\nThe role\nWe are looking for an Engagement Manager to own the relationship and outcome for customer accounts.\nWhen a CFO or controller signs with Monk, you become the person they call. You run the account from kickoff through go-live, adoption, renewal, and expansion. You know each account's DSO, collected dollars, open questions, and where they are against the KPIs we committed to. You run the weekly cadences and executive check-ins.\nYou own net revenue retention for our customer accounts including renewal and expansions.\nThis is a builder's role at a Series A company. You will partner directly with engineering and operations. You will pull data, read agent logs, build the deck, write the memo, and fix the customer's problem yourself when that is the fastest path.\nIf you want to own an account the way a founder owns a company, this is the role for you.\nIn this role you will\nOwn customer accounts end to end: onboarding, adoption, health, renewal, and expansion\n\nRun renewals and upsells yourself, from identifying the opportunity to closing it\n\nBe the single point of accountability for every customer question, escalation, and request. Triage fast, communicate clearly, follow through until resolved\n\nRun the operating cadence for each account: weekly syncs, monthly KPI reporting, quarterly executive reviews. Demonstrate Monk’s value in our customers’ language and priorities\n\nBuild executive relationships with CFOs, controllers, and AR leaders. Be the trusted advisor they bring into planning conversations.\n\nRead usage, collection, and agent data to proactive identify opportunities and frictions for our customers.\n\nBe the expert in the room on customers’ configurations, progress, and module activities. When questions, feedback or requests come in, you can answer most of it or know who to pull in\n\nPartner with Operations and Engineering on scope, deployment, and tuning. Translate Customer asks into precise, prioritized requests\n\nBe the Customer's voice internally. Feed patterns across accounts back to Engineering to shape the roadmap\n\nTurn what you learn into playbooks with your DNA: onboarding checklists, QBR templates, expansion motions, escalation paths. Make the second deployment easier than the first\n\nWho you are\n3+ years at a top-tier management consultancy or investment bank, or a comparable high-ownership operating role (post-sales, account management, or customer success at a fast-growing B2B software company)\n\nExceptional attention to detail\n\nExecutive presence\n\nStrong analytical instincts\n\nCommercially minded. You are comfortable owning a revenue target\n\nComfortable with software and data. You don't need to be an engineer, but you will read logs, pull data, configure settings, and iterate on live systems. Familiarity with ERPs or B2B finance workflows is a strong plus\n\nStellar communication, written and spoken.\n\nBias to action. You do whatever it takes to win.\n\nOur values (we hope that you will add your DNA/values and impact our culture as you build with us)\nOwnership and craft: We own our work end to end and obsess over getting the details right. We believe that our customers deserve the best possible outcomes and we strive to produce work that would get a 12/10 reaction from either our Customers or members of our team. Ownership is also knowing when to go deep on a problem and when to move fast. And when the v1 is live - we own all follow-through until it is perfect\nSpeed and urgency: We act now. Not tomorrow and not the end of the week, but today - this hour. We love shipping fast to delight our customers\nRadical clarity: We believe in getting to the truth. It is important that all of us reason from the same version of reality (the truth) so that we can get the best result. We strive to get the truth by any means necessary. This means being open to feedback, obsessing over improving from our mistakes and clear communication\nWhy solve this problem now\nA broken market and a real shot at owning it. AR is huge, ignored, and ready to be rebuilt. We're early and the surface area is enormous\n$T+ market and max EV from a single AR wedge\n\nNo clear winner has emerged in this massive category. It will be us\n\nInsulated from labs. This workflow is complex, too many integrations are required and the last mile in AR is too bespoke for general purpose models\n\nHard problem worth solving. Revenue intelligence is challenging and inherently unsexy. Frankly, there are fewer strong companies in our space and we are building the most talent-dense team\n\nUndeniable $ROI that allows us to clearly illustrate value to Customers, and embeds us into integral workflows\n\nOur unfair advantage: We have ex-finance founders that have previously exited, scars and learnings from those experiences, an eng-first culture and late-mover advantage\n\nWhy build with us // what we offer\nYou want to be a founder someday. We are sharing everything we've learned building our past companies (25% of the team are 2nd time founders). One of our primary goals is to help you become a founder and create a place where you do your life's best work.\n\nReal ownership and an opportunity to 10x your learning curve. You will see your work go to production and deliver results for customers, fast. Your own experience is the greatest teacher and at Monk we are maximizing the # of times you get to have valuable experiences\n\nBuild at the frontier of applied AI and solve hard problems. You are curious about AI and do not want to miss this moment building at the frontier\n\nExperienced founders that have exited before and a motivated team that is all-in\n\nCompetitive salary and meaningful equity\n\nMedical/dental/vision, flexible paid time off and dinner stipend\n\nBeautiful office in Flatiron, New York\n\nWe hire for intensity, craft, and attitude. We believe that most things can be learned.\nCategory defining companies are built with exceptional people. 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