{"id":3429901,"url":"https://alion.io/job/monks-global-it-support","title":"Global IT Support","company":{"id":635,"name":"Monks","domain":"monks.com","url":"https://alion.io/company/monks","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":76,"ghost_share":0,"stale_share":0.842,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Crowdstrike","optional":false},{"name":"Google Workspace","optional":false},{"name":"PowerShell","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T20:46:41Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T01:22:50Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).\nGlobal IT support (Bogotá, Colombia)\nAbout the Role\nWe are looking for a Global IT Support Administrator to join our dynamic team and ensure your fellow Monks have everything they need to keep creating fantastic work. In this role, you will be part of a global IT force focused on a hybrid blend of in-office and remote support.\nWe are searching for a fast, flexible go-getter who eagerly jumps on new opportunities to improve efficiency, accuracy, and productivity. If you are highly independent, team-oriented, and ready to bring out-of-the-box solutions to a fast-paced creative environment, this is the perfect launchpad for you.\nResponsibilities:\nGlobal & Regional Support: Deliver exceptional IT support across the globe via our ticketing system, with a primary focus on resolving issues in the LATAM region.\n\nOn-Site Presence: Offer dedicated in-office IT support at our [LOCATION] office up to 5 days a week (as defined by the company) or on a case-by-case basis.\n\nFirst-Line Troubleshooting: Provide immediate first-line support to troubleshoot IT-related issues, big or small, effectively assisting colleagues via video call or Slack.\n\nLifecycle Management: Seamlessly manage the onboarding and offboarding of employee accounts and technology, overseeing the complete employee account lifecycle.\n\nDocumentation & Policies: Audit and continuously maintain IT policies, procedures, and essential documentation that provide robust technical support to the entire organization.\n\nAsset Management: Audit, track, and maintain accurate inventory and asset management systems.\n\nAbout You\nThe essentials:\nExperience: 3+ years of proven experience in IT support.\n\nCommunication: Excellent written and verbal communication skills in English, essential for supporting a global team.\n\nInterpersonal Independence: Strong interpersonal communication and relationship-building skills. You must be comfortable working with a considerable amount of independence, often serving as the primary local representative of the Global IT team in the office.\n\nTroubleshooting Core: Excellent knowledge of general ticketing systems and proper foundational IT troubleshooting steps.\n\nNot a Must but a Plus:\nExtensive Mac and macOS knowledge (Windows knowledge is a distinct plus).\n\nHands-on experience with MDM software, Google Workspace, general asset management, Microsoft Active Directory, and basic PowerShell knowledge.\n\nApplication support expertise for creative and business software packages, including MS365, Adobe, Azure, Slack, etc.\n\nWorking knowledge of networking, client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, and enterprise antivirus products.\n\nHands-on experience with Jamf, Crowdstrike, Freshservice, and SSO solutions (OneLogin, OKTA, DUO).\n\nExperience with automation tools such as Workato or BetterCloud.\n\nFamiliarity with Ethical Hacking tools, such as vulnerability scanners and network mapping tools.\n\n#LI-VD1 #LI-Onsite\nAbout Monks\nMonks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery-taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.\nThis commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.\nWe are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents-and resonates with-the world around us.","description_format":"text","description_chars":5477,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Creative Agencies","Branding","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-28T23:56:15Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":35,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/monks-global-it-support","json_url":"https://alion.io/job/monks-global-it-support.json","meta":{"generated_at":"2026-11-01T02:28:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3733,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":635},"rest":"https://alion.io/mcp/rest/get_company?id=635"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmonks-global-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmonks-global-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmonks-global-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/monks-global-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmonks-global-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3429901}},{"tool":"search_jobs","arguments":{"company":"monks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3429901},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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