{"id":2836601,"url":"https://alion.io/job/monks-operations-director","title":"Operations Director","company":{"id":635,"name":"Monks","domain":"monks.com","url":"https://alion.io/company/monks","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":73,"ghost_share":0,"stale_share":0.685,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1860},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-19T06:36:06Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-19T23:00:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).\nMonks is seeking an experienced Operations Director to lead the Delhi-based team delivering rapid-turn editorial and marketing content. This senior, client-facing role will oversee day-to-day operations across multiple shifts, ensuring work is properly prioritized, staffed, trafficked, reviewed and delivered.\nThe ideal candidate is a process-oriented operational leader who can bring structure to a complex, fast-moving environment. You will manage regional capacity and team performance, partner closely with the US-based Monks leadership team and serve as a senior point of contact for client stakeholders.\nAn interest in AI, emerging technology and new approaches to creative production is essential. All briefs, client communications and creative deliverables will be in English.\nIn This Role, You Will\nLead day-to-day operations for the Delhi-based creative team across multiple shifts and workstreams.\nServe as a senior regional contact for client stakeholders and Monks leadership.\nOversee intake, prioritization, staffing, production, review, approval and final delivery.\nTranslate incoming demand into clear capacity plans, assignments, timelines and escalation paths.\nManage and support producers or project managers responsible for individual shifts and deliverables.\nMaintain visibility across active work, team capacity, deadlines, risks, dependencies and approvals.\nEstablish clear operating standards across shifts, including intake, documentation, QA, handoffs and delivery.\nEnsure cross-shift handoffs include current status, decisions, open questions, source files and next actions.\nUse sound judgment to determine when work should continue within a shift and when a regional handoff will improve speed.\nPartner closely with US-based Monks leadership to align priorities, processes, staffing and client communications.\nBuild productive client relationships and provide clear recommendations when priorities, timing or capacity conflict.\nConsolidate feedback, resolve operational ambiguity and escalate only when client direction or approval is genuinely required.\nMaintain senior oversight of producer-level QA, version control, asset packaging and delivery requirements.\nMonitor service levels and operational performance, identifying recurring issues and opportunities for improvement.\nDevelop reporting around volume, turnaround times, capacity, workflow health and team performance.\nSupport team onboarding, training and retention of program-specific knowledge.\nPartner with creative, editorial and technical leaders to maintain quality without slowing delivery.\nWork with AI and creative technology specialists to improve workflows, automation and production efficiency.\nMaintain discretion when working with confidential and highly sensitive information.\nExperience You Bring\n10+ years of experience in creative operations, production, program management or project management within an agency, technology company or in-house creative organization.\nDemonstrated experience leading large or multi-shift creative production teams.\nStrong client-facing experience and confidence communicating with senior stakeholders.\nExperience managing rapid-turn digital, web, editorial, design and motion deliverables.\nProven ability to build scalable processes and maintain operational consistency across teams and shifts.\nStrong capacity-planning, resource-management, trafficking and delivery-management skills.\nExperience leading and developing producers, project managers or other operational team members.\nExcellent attention to detail and a strong understanding of creative and technical QA.\nAbility to operate autonomously, make informed decisions and navigate ambiguity.\nExperience partnering across regions, time zones and organizational functions.\nAbility to distinguish critical issues from lower-priority feedback and provide practical resolution paths.\nProfessional fluency in written and spoken English is required, as all briefs, client communications and creative deliverables will be in English.\nClear executive communication, documentation and presentation skills.\nInterest in AI, emerging technology and production innovation.\nAbility to support a nontraditional operating model and participate in scheduled weekend and holiday rotations.\nWorking Model\nThis is a hybrid leadership role supporting a global, shift-based production model. The Operations Director will oversee teams working across early morning, evening, overnight and other nontraditional schedules. The role requires sufficient flexibility to maintain leadership coverage across shifts, support planned weekend and holiday rotations and respond to urgent operational priorities. Schedules and coverage expectations will be established in advance wherever possible.\nAbout Monks\nMonks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery-taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.\nThis commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.\nWe are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents-and resonates with-the world around us.","description_format":"text","description_chars":7264,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Creative Agencies","Branding","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-19T07:05:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-19T23:36:04Z"},"pay":null,"html_url":"https://alion.io/job/monks-operations-director","json_url":"https://alion.io/job/monks-operations-director.json","meta":{"generated_at":"2026-10-19T23:36:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2396,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":635},"rest":"https://alion.io/mcp/rest/get_company?id=635"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmonks-operations-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmonks-operations-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmonks-operations-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/monks-operations-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmonks-operations-director"}]}