{"id":2366014,"url":"https://alion.io/job/monks-senior-operations-manager","title":"Senior Operations Manager","company":{"id":635,"name":"Monks","domain":"monks.com","url":"https://alion.io/company/monks","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":77,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":94000,"max":107000,"currency":"USD","period":"year","gross":null,"usd_annual":107000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-18T23:39:57Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T21:48:29Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).\nAbout the Role\nThe Senior Operations Manager helps ensure the account operates efficiently and has the processes, information, and coordination needed to support successful delivery. Reporting to the Director of Operations and Project Management, this role supports a broad range of operational needs, including systems and processes, resourcing, workflows, access management, partner coordination, and other activities that support the account’s day-to-day operations. The Operations Manager works across internal teams and external partners to keep information accurate, drive timely follow-through, and identify and escalate operational risks.\nResponsibilities:\nOperational systems and process management\nDay-to-day administration of the systems, tools, trackers, and documentation used to operate the account.\nImplementation and maintenance of operational processes, SOPs, R&Rs, intake processes, escalation paths, and ways-of-working documentation.\nMonitoring adoption and identifying recurring workflow issues, inefficiencies, or gaps for escalation to the Director of Operations and Project Management.\nCoordination of operational readiness for new systems, tools, and process rollouts.\nResourcing and capacity management\nMaintenance of allocation, availability, open-role, freelance, transition, leave, and capacity tracking across the business.\nCoordination with Account, Project Management, Casting, and department leads to keep resourcing information current.\nPreparation of recurring capacity and resourcing reporting for Operations and account leadership.\nIdentification and escalation of allocation issues, coverage gaps, and staff-plan discrepancies.\nAdministrative coordination of approved staffing changes, while Project Management retains ownership of project-level assignments and delivery needs.\nFinance and procurement operations\nMaintenance of operational inputs and audit trails for scope, budget, burn, reconciliation, invoices, purchase orders, vendors, and payments.\nCoordination with Finance, Account, Project Management, and Production to ensure financial information is accurate and submitted on time.\nMonitoring and follow-up on invoices, job numbers, purchase orders, time entry, vendor setup, payments, and other outstanding actions.\nPreparation of recurring financial and operational reporting inputs for leadership and client reporting.\nEscalation of financial and procurement risks to the Director of Operations and Project Management.\nOnboarding, access, and business continuity\nCoordination of onboarding and offboarding requirements for internal and external team members.\nManagement of access requests, distribution lists, org-level Slack channels, shared drives, YubiKeys, team rosters, and related documentation.\nIdentification and escalation of access, coverage, and continuity risks before they affect delivery.\nPublishing and external-partner operations\nDay-to-day operational coordination with Little Dot Studios and other operational partners.\nMaintenance of partner access, documentation, escalation paths, actions, and outstanding dependencies.\nCoordination with Account and Project Management to align publishing operations with client priorities and delivery plans.\nEscalation of partner workflow and business-continuity concerns to the Director of Operations and Project Management.\nReporting and operational governance\nPreparation of recurring operational reporting and tracking of monthly deliverables.\nMonitoring of operational deadlines, required inputs, owners, and cross-functional follow-ups.\nDocumentation of decisions, owners, and next steps from key operational and financial forums.\nQuality control of operational data and reporting before leadership or client distribution.\nAbout You\nThe essentials:\n5+ years of progressive operational leadership in a creative agency setting.\nExperience in leading projects involving AI technology and data analytics.\nStrong analytical and problem-solving skills, with demonstrated expertise in conducting comprehensive assessments and providing actionable recommendations.\nAbility to work effectively with cross-functional teams and collaborate with diverse stakeholders.\nExcellent leadership and communication skills, with the ability to inspire and guide teams toward achieving strategic goals.\n#LI-hybrid #LI-MJ1 GH12817\nAt Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission. \nThis role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.\nWhat We Offer\nBenefits\nExcellent, full coverage medical, dental, and vision insurance - more about our coverage here!\nGenerous PTO and 15 company-wide holidays\n401k with company contribution\nPaid parental leave\nWork-life balance with an emphasis on personal well-being\nCareer growth in a disruptor space & entrepreneurial opportunities within the Monks network \nA globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!\nAuthentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)\nThis role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.\nMonks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.\nSalary Range:\n$94,000—$107,000 USD\nAbout Monks\nMonks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery-taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.\nThis commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.\nWe are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents-and resonates with-the world around us.","description_format":"text","description_chars":9037,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Creative Agencies","Branding","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-12T16:39:02Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.565,"p_room":0.44,"age_days":40,"expected_fill_days":36,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":107000,"is_top_pay":false},"html_url":"https://alion.io/job/monks-senior-operations-manager","json_url":"https://alion.io/job/monks-senior-operations-manager.json","meta":{"generated_at":"2026-10-30T01:03:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1402,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":635},"rest":"https://alion.io/mcp/rest/get_company?id=635"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmonks-senior-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmonks-senior-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmonks-senior-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/monks-senior-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmonks-senior-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2366014}},{"tool":"search_jobs","arguments":{"company":"monks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2366014},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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