{"id":4345584,"url":"https://alion.io/job/monogram-health-call-center-representative-2","title":"Call Center Representative","company":{"id":3211139,"name":"Monogram Health","domain":"monogramhealth.com","url":"https://alion.io/company/monogramhealth","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-19T20:18:47Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-15T21:37:31Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Position:Onsite Call Center Representative \n*We are anticipating a start date in January of 2027 for this role*\nThe Onsite Call Center Representative is the first Monogram Health voice the patient meets. The Onsite Call Center Representative is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and encouraging and facilitating their enrollment into our program.\nThe Patient Care Center is open and staffed seven (7) days per week between the core business hours of:\n8:00am to 7:00pm (CST) Monday through Friday\n7:00 am - 6:00 pm (CST) Saturday and Sunday\nThe selected individual will be required to work on-site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity.\nRoles and Responsibilities\nConducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers.\nEffectively communicates and sells the value of Monogram Health based on the needs of our patients to increase enrollment.\nConducts outreach to existing patients to schedule annual exams or re-engage as necessary based on missed or needed visits; is able to reinforce the value of our services and overcome objections\nAdheres to procedures, workflows, and scripts to ensure confirmation of HIPPA and Health Plan eligibility and accurate and applicable communications and information about Monogram Health services.\nProtects the health care privacy of patients by strictly following HIPAA regulations.\nNotates and enters data as needed into Salesforce, as required to support all activities of the call.\nFields call with a positive attitude, building rapport and trust with patients.\nSupports Monogram Health as necessary with any tasks required to deliver excellent personalized care and performs all other job-related duties as assigned.\nProficiency in using various software, electronic health record platform(s), and multiple screens.\nEssential Job Functions:\nVisual acuity - 100% to read scripts, company literature such as workflow guides and resources, electronic files, patient demographics.\nHearing - 100%- ability to hear and respond to phone calls, converse with patients, colleagues, and others.\nManual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation and dispositioning, and as necessary computer dialing.\nSitting - 100%\nStanding - 5%\nWalking - 2%\nOn-site position - 100%\nPosition Requirements\nHigh School Diploma or GED required.\nMust be 18 years of age or older.\nEnglish language proficiency required; bilingual (Spanish/English) preferred.\nProven ability to learn and retain information in an exceptionally fast-paced environment.\nProven ability to balance multiple competing priorities while meeting or exceeding deadlines.\nMust possess an innate ability to overcome objections.\nMust be dependable, with a strong dedicated work ethic, attention to detail and accuracy.\nThrive in a very fast paced start up environment while embracing change with a \"can do\" attitude.\nDemonstrated verbal, listening, and written communication skills are required.\nDemonstrated experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is a significant and strongly preferred. Knowledge of medical terminology\nPrevious home health and care management experience preferred.\nCompensation\nThe starting rate for this role is $21 per hour; the starting rate for candidates who meet the bilingual requirement is $22 per hour.\nBenefits\nOpportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of kidney care.\nComprehensive medical, dental, vision and life insurance\nFlexible paid leave and vacation policy\n401(k) plan with matching contributions\nAbout Monogram Health\nMonogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.\nMonogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.\nMonogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.","description_format":"text","description_chars":5229,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Pharmacies","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-11-15T21:37:31Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.746,"p_room":0.55,"age_days":27,"expected_fill_days":26,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-15T23:39:01Z"},"pay":null,"html_url":"https://alion.io/job/monogram-health-call-center-representative-2","json_url":"https://alion.io/job/monogram-health-call-center-representative-2.json","meta":{"generated_at":"2026-11-15T23:39:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20668,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3211139},"rest":"https://alion.io/mcp/rest/get_company?id=3211139"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmonogram-health-call-center-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmonogram-health-call-center-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmonogram-health-call-center-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/monogram-health-call-center-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmonogram-health-call-center-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4345584}},{"tool":"search_jobs","arguments":{"company":"monogramhealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4345584},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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