# Call Center Representative

Position:Onsite Call Center Representative *We are anticipating a start date in January of 2027 for this role* The Onsite Call Center Representative is the first Monogram Health voice the patient meets. The Onsite Call Center Representative is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and encouraging and facilitating their enrollment into our program. The Patient Care Center is open and staffed seven (7) days per week between the core business hours of: 8:00am to 7:00pm (CST) Monday through Friday 7:00 am - 6:00 pm (CST) Saturday and Sunday The selected individual will be required to work on-site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity. Roles and Responsibilities Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers. Effectively communicates and sells the value of Monogram Health based on the needs of our patients to increase enrollment. Conducts outr

- **Id**: 4345584
- **Url**: <https://alion.io/job/monogram-health-call-center-representative-2>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Tempe, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-19T20:18:47Z
- **Employer posted date**: 2026-10-19
- **Last verified at**: 2026-11-15T21:37:31Z
- **Board verified**: yes
- **Days open**: 27
- **Description format**: text
- **Description chars**: 5229
- **Description truncated**: no
- **Benefits**: Life insurance
- **Relocation offered**: no
- **Industries**: Health Care, Hospitals & Health Systems, Pharmacies, Care Coordination & Population Health

## Company

- **Id**: 3211139
- **Name**: Monogram Health
- **Domain**: monogramhealth.com
- **Url**: <https://alion.io/company/monogramhealth>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: UltiPro

## Technologies

- **HIPAA** — Optional: no
- **Salesforce** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 27

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: no

### Languages

- Language: Spanish; Level: All levels; Optional: no
- Language: English; Level: Advanced (C1); Optional: no

## Lifecycle

- Event: open; At: 2026-11-15T21:37:31Z

## Liveness

- **Score**: 41
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.746
- **P room**: 0.55
- **Age days**: 27
- **Expected fill days**: 26
- **Reasons**: conf:2, win:tail
- **Computed at**: 2026-11-15T23:40:09Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.