{"id":4030036,"url":"https://alion.io/job/monotype-customer-care-trainee-2","title":"Customer Care Trainee","company":{"id":100109,"name":"Monotype","domain":"monotype.com","url":"https://alion.io/company/monotype","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T18:21:12Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T18:21:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you our “TYPE”?\nMonotype Global\nNamed \"One of the Most Innovative Companies in Design\" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day.\nThe company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more.\nMonotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for\nthem to do what they do best: design beautiful brand experiences.\nMonotype Solutions India\nMonotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work® three years in a row. The focus of this fast-growing center spans Product Development, Product Management, Experience Design, User Research, Market Intelligence, Research in areas of Artificial Intelligence and Machine learning, Innovation, Customer Success, Enterprise Business Solutions, and Sales.\nHeadquartered in the Boston area of the United States and with offices across 4 continents, Monotype is the world’s leading company in fonts. It’s a trusted partner to the world’s top brands and was named “One of the Most Innovative Companies in Design” by Fast Company.\nMonotype brings brands to life through the type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman, and more. Monotype also provides a firstof-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world.\nYou will be responding and assisting in all aspects of customer needs, such as finding, purchasing, downloading, installing, and implementing products, plus order correction or modification.\nWhat you’ll be doing:\nResolve purchase and billing issues. Purchases may be made by credit card, PayPal, or invoice.\nWork with corporate customers, stakeholders in establishing invoice accounts, processing purchase orders, and invoicing.\nCommunicate with the development team, finance team regarding common customer questions. Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.\nConduct UAT, document and contribute to product briefs, internal tools.\nWorking knowledge of Sales force or any other CRM.\nWhat we’re looking for:\nBasic knowledge of Windows and Mac. Must be able to work with Japanese keyboard.\nBasic knowledge of Windows and Mac text applications (MSOffice, Adobe Creative Cloud,\netc.).\nBasic knowledge of HTML5, CSS.\nGood written and verbal communication skills (English and Japanese)\nGood understanding of Japanese culture and traditions.\nAbility to manage multiple tasks and priorities (both supervised, and non-supervised) and work within time targets.\nSelf-motivated ability to work on a team or individually, organizing one’s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.\nGood Typing skills (English).\nWilling to work in Australia, UK, US, and India shift on rotational basis and on weekend/holidays. \n\nMonotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.","description_format":"text","description_chars":3714,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Graphic Design"],"lifecycle":[{"event":"open","at":"2026-11-10T18:21:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-10T19:38:53Z"},"pay":null,"html_url":"https://alion.io/job/monotype-customer-care-trainee-2","json_url":"https://alion.io/job/monotype-customer-care-trainee-2.json","meta":{"generated_at":"2026-11-10T19:38:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11048,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":100109},"rest":"https://alion.io/mcp/rest/get_company?id=100109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmonotype-customer-care-trainee-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmonotype-customer-care-trainee-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmonotype-customer-care-trainee-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/monotype-customer-care-trainee-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmonotype-customer-care-trainee-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4030036}},{"tool":"search_jobs","arguments":{"company":"monotype.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4030036},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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