{"id":1745060,"url":"https://alion.io/job/monotype-sr-customer-success-manager-2","title":"Sr. Customer Success Manager","company":{"id":100109,"name":"Monotype","domain":"monotype.com","url":"https://alion.io/company/monotype","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woburn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-19T22:52:07Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Are you our “TYPE”?\nNamed \"One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.\nWant to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.\nWe are searching for an experienced and strategic Sr. Customer Success Manager to join our team and drive value realization for Monotype’s enterprise customers. In this role, you will serve as the long-term business partner and trusted advisor to a portfolio of high-value, complex accounts-guiding them from initial onboarding through renewal and expansion.\nWhat you’ll do:\nServe as the primary post-sales contact for a portfolio of strategic renewal accounts.\nLead customers through every milestone of their lifecycle: onboarding, adoption, optimization, renewal, and expansion.\nDevelop success plans for key accounts to build deep, trusted partnerships that map desired outcomes to platform capabilities and best practices.\nAnalyze customer utilization, engagement trends, and health metrics to identify areas for improvement and proactively address risks.\nDeliver compelling product demonstrations, training sessions, and strategic business reviews that reinforce value and ROI.\nReduce churn by proactively managing risks, facilitating corrective action plans, and ensuring strong product alignment across customer teams.\nCollaborate cross-functionally with Sales, Renewals, Product, and Technical Support to ensure a seamless customer experience.\nTravel occasionally (20-30%) to attend onsite business reviews, trainings, or strategic meetings.\nWhat we’re looking for:\n5+ years of experience in Customer Success, account management, or strategic client-facing roles-preferably in SaaS or a related technology sector.\nDemonstrated success managing complex enterprise accounts with multiple stakeholders.\nStrong communication, presentation, and relationship-building skills with the ability to influence at all levels.\nHighly organized, proactive, and comfortable managing multiple strategic motions simultaneously.\nExperience analyzing customer data and usage trends to drive engagement and value.\nA self-starter with the confidence to refine and build processes as our Customer Success function scales.\nKnowledge of customer success methodologies, lifecycle management, and account health frameworks.\nPatient, empathetic, and committed to delivering exceptional customer experiences.\nSalesforce experience preferred.\nWhat’s in it for you:\nHybrid work arrangements and competitive paid time off programs.\nComprehensive commercial medical insurance coverage to meet all your healthcare needs.\nCompetitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales\nA creative, innovative, and global working environment in the creative and software technology industry\nHighly engaged Events Committee to keep work enjoyable.\nReward & Recognition Programs (including President's Club for all functions)\nProfessional onboarding program, including robust targeted training for Sales function\nDevelopment and advancement opportunities (high internal mobility across organization)\nRetirement planning options to save for your future, and so much more!\nMonotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.\n#LI-DNI\nThe US pay range for this position is $110,000.00 - $120,000.00 annual base salary for external candidates with the appropriate level of experience. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level, and could be less for internal applicants depending upon experience. 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