{"id":747949,"url":"https://alion.io/job/monroetractor-service-manager","title":"Service Manager","company":{"id":678370,"name":"Monroe Tractor","domain":"monroetractor.com","url":"https://alion.io/company/monroetractor","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":26,"ghost_share":0.308,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-04T13:32:51Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-03T16:36:42Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":59},"description":"Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!\nThe Service Manager position is ideal for someone who thrives on overcoming challenges with creative solutions. You will be responsible for directing the service operations of the Service Department with oversight of technicians to obtain optimum efficiency, economy of operations, and maximum profits. \nQualifications\n3 years or more of leadership experience within the equipment or auto service industry is required.\nStrong work ethic.\nSuperior communication skills.\nA strong sense of urgency is required.\nCustomer service experience is required.\nConfidence in working with Microsoft Office applications and learning new software programs. \n Responsibilities\nDemonstrate company core values in all interactions with customers, vendors, and associates.\nHire, train, develop, and motivate service department staff.\nEnsure all necessary shop equipment is in proper repair and safe working condition.\nFront-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process.\nFinalize customer work orders and prepare invoices.\nAll aspects of managing our service business and shop activities.\nPrepares customer quotes, closes work orders, and communicates directly with customers.\nConsistent interaction with our technicians and will be the direct contact on all service activities. \nMaintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service. \nBenefits\nMedical, Dental & Vision Insurance\nHealth Savings Account (Employer + Employee Contributions)\nAccident & Disease Insurance\n401K Plan + Match\nCompetitive Paid time off Policy\nShort/Long Term Disability\nAnnual Reviews\nBonus Incentive Plans\nMonroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.\nThis is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.\nPay Transparency\n$60,000—$85,000 USD","description_format":"text","description_chars":2832,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-09-11T14:44:24Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.786,"p_room":0.75,"age_days":59,"expected_fill_days":60,"reasons":["conf:3","win:late"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/monroetractor-service-manager","json_url":"https://alion.io/job/monroetractor-service-manager.json","meta":{"generated_at":"2026-11-03T20:28:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3138,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678370},"rest":"https://alion.io/mcp/rest/get_company?id=678370"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmonroetractor-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmonroetractor-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmonroetractor-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/monroetractor-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmonroetractor-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":747949}},{"tool":"search_jobs","arguments":{"company":"monroetractor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":747949},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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