{"id":4084233,"url":"https://alion.io/job/monster-energy-customer-service-representative","title":"Customer Service Representative","company":{"id":678178,"name":"Monster Energy","domain":"monsterenergy.com","url":"https://alion.io/company/monsterenergy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":23,"ghost_share":0,"stale_share":0.783,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Corona, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T17:10:44Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T18:27:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Monster Energy:\nForget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.\nA Day in the Life:\nIn the position of Customer Operations Representative, you will be responsible for managing the end-to-end order lifecycle for finished goods, ensuring accurate and timely processing in SAP. Serve as a key liaison between customers, sales, supply chain, and logistics teams to deliver exceptional service and operational efficiency.\nThe Impact You'll Make:\nOrder Lifecycle Management in SAP - Enter, validate, and maintain customer orders in SAP. Ensure pricing, quantities, and delivery dates are accurate.\nCross-Functional Coordination - Collaborate with Sales, Supply Chain, and Logistics to resolve order issues.\nCommunicate proactively on delays or changes.\nCustomer Communication and Issue Resolution - Provide timely updates to customers on order status. Investigate and resolve discrepancies or complaints.\nReporting - Prepare reports for internal stakeholders.\nContinuous Improvement and Process Support - Participate in projects to improve order management processes.\nWho You Are:\nPrefer a Bachelor's Degree in the field of Communications, Supply Chain, or related field of study.\n1-3 years of experience in Customer Service\n1-3 years of experience in Supply Chain Operations\nProficient in Microsoft Office Suite. SAP experience preferred.\nMonster Energy provides competitive total compensation. The estimated hourly pay range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location.\nPay Range\n$17—$23 USD\nMonster Energy uses AI-powered tools, including Greenhouse’s Talent Matching feature, to help evaluate applications for this role. To learn more see Monster’s privacy policy here Privacy Policy or contact Monster at .\nFor United States applicants:\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. 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