Learning Operations Specialist

City/State:

Nyack, New York

Department:

Center for Learning and Development

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

Day

Scheduled Daily Hours:

8.5 HOURS

Scheduled Weekly Hours:

40

Hourly Rate/Range:

$29.84

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

A. Job Summary: The Learning Operations Specialist provides operational coordination for the Center for Learning & Development (CLD) and serves as a key resource for organizational education, onboarding, learning technologies, and educational program logistics. The Learning Operations Specialist exercises independent judgment, critical thinking, and problem-solving in coordinating learning operations, partnering with Nursing Leadership, Human Resources, Information Technology, Payroll, Epic Training, and operational departments and participating in multidisciplinary committees and organizational initiatives that support regulatory education, competency management, professional development, and broader organizational learning initiatives.

Essential Job Qualifications

1. Education: Associate degree in a related field preferred. Equivalent education and/or relevant work experience may be considered in lieu of the degree.

2. Experience: Minimum three years of progressively responsible administrative or program coordination experience, preferably in healthcare or education.

3. Training/Certification: Proficient in Microsoft Excel, Word, Outlook, and PowerPoint.

Proficient in purchasing and requisition processes.

4. Other: Ability to learn and support multiple technology applications.

Job Specific Contacts

General Contacts: Frequent contacts with intra- and inter-department personnel as well as other institutions to obtain or receive information.

Job Provides Direction to: N/A

Environment and Demands

Environmental Demands: Normal Office Environment

Essential Physical and Cognitive Demands, Manual Dexterity: Professional manner and appearance, excellent verbal, written and communication skills, concentration, customer sensitivity, etc.

Part I: Hospital-Wide Standards

A. Organizational

Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including:

WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”

I will:

• Place team success above individual recognition.
• Be receptive to new ideas and approaches within my workplace.
• Offer assistance generously without hesitation.

EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.”

I will:

• See projects through to ensure completion.
• Problem solve with patients, family members, and other employees.
• Follow up to ensure a resolution.

COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”

I will:

• Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
• Use positive communication in my tone of voice, body language, and choice of words.

APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times”

I will:

• Maintain a clean, neat, and professional appearance.
• Adhere to the Hospital's dress code policy.
• Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors.

RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”

I will:

• Respond empathetically.
• Apologize for delays and concerns.

EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.”

I will:

• Anticipate and address my patients’ and customers’ needs.
• Avoid negativity and exhibit a “can-do” attitude.
• “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.

B.MISSION/STRATEGIC PLAN:

Participates in activities which support the mission of the hospital

JOB SPECIFIC COMPETENCIES:

Demonstrates the required job specific technical/professional knowledge, skills, and abilities. *

Coordinates the day-to-day operational activities of the Center for Learning & Development (CLD), ensuring efficient support of organizational education initiatives and departmental priorities. Coordinates employee onboarding, orientation logistics, educational programs, classroom scheduling, registrations, attendance tracking, and educational calendars. Supports the administration of the Learning Management System (HealthStream) by coordinating course assignments, completion reports, compliance tracking, and learner support in collaboration with the Senior Online Learning Manager. Coordinates with the Montefiore Nyack American Heart Association (AHA) Training Center, including course scheduling, instructor communication, rosters, certificates, eCards, Prepares and maintains education-related reports, compliance metrics, continuing education records, CALM attendance, workplace violence education data, onboarding metrics, and other departmental analytics. Processes and tracks education-related purchasing, INFOR XM requisitions, invoices, inventory, and budget expenditures, including NYSNA seminar reimbursements and other educational resources. Serves as the operational liaison between CLD and Nursing Leadership, Human Resources, Payroll, Information Technology, Epic Training, academic partners, and other departments to facilitate educational operations. Coordinates departmental meetings, educational events, committee logistics, agendas, meeting minutes, and communications while maintaining accurate educational records and documentation. Utilizes Microsoft Excel, Word, Outlook, HealthStream, INFOR XM, and other organizational systems to maintain databases, generate reports, analyze data, and support departmental operations. Promotes continuous process improvement by identifying opportunities to enhance workflow efficiency, standardize operational processes, and support the strategic goals of Montefiore Nyack Hospital. Participates in assigned committees and workgroups by organizing data, preparing reports, and tracking action items

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.