Support Services Supervisor

City/State:

Nyack, New York

Department:

Environmental Services_1

Work Shift:

Evening

Work Days:

EVENINGS VARY, WEEKENDS AND HOLIDAYS

Scheduled Hours:

3 PM-11:30 PM

Scheduled Daily Hours:

8.5 HOURS

Hours Per Pay Period:

40

Pay Rate/Range:

$55,000-$65,000 per year

Job Summary

The Support Services Supervisor works closely with Management to support the daily operations of the Environmental Services, Food & Nutrition Services, Linen Services, and Patient Transportation departments to ensure optimal operation of support services, including the cleaning & disinfection of the environment of care, food and nutrition patient services, culinary and retail operations, patient transport, linen distribution, waste management and pest control. It is the responsibility of the Support Services Supervisor to assist with supervision and coordination of all activities of the departmental personnel, including quality assurance, productivity and regulatory compliance. Works closely with all departments and problem-solves issues associated with the department scope of services. Maintains a strong focus on the Patient Experience, performing rounds and communicates with patients and family members to ensure a positive experience. Will routinely assist supervisors with performance verifications, training and orientation of staff members. Work independently and collaboratively with hospital management team to provide extraordinary service.

Essential Functions

• C. JOB SPECIFIC COMPETENCIES: Demonstrates the technical/professional knowledge, skills and abilities necessary for the successful operations of the department including, where applicable, age specific competency. * 1. Demonstrates proficiency in the completion of all supervisory aspects of the Support Services departments including but not limited to work schedules, counseling, performance evaluations, and all other human resource related aspects of the department as appropriate. 2. Demonstrates proficiency in maintaining a clean and sanitary environment of the patients', visitors, employees of the hospital by completing regular rounds and inspections of all patient and non-patient areas of the hospital. 3. Receives dispatched service requests and completes and resolves all requests in a thorough and timely manner. 4. Assists in the coordination of departmental operations in support of all other departments regarding patient & client needs, project work, and physical moves of furniture and equipment. 5. Assists in maintaining scheduled tasks pertaining to Support Services departments scope of work. 6. Ensures linen operations are maintained and compliant with regulatory standards and guidelines. 7. Completes quality assurance activities in accordance with food service department policies and procedures. Ensures compliance of daily Quality Assurance activities (i.e. Refrigerator/freezer temperature record, dish machine temperature record, sanitation inspection, and daily supervisors report). 8. Maintains a sanitary and safe operation in accordance with federal, state, and local health regulations. Institutes and monitors the mandatory application of proper handwashing and utensil sanitizing procedures. Ensures that floors, equipment, and repairs are maintained according to safety standards as determined by local, state, and federal health codes. 9. Works in partnership with Safety Officer and Facilities Manager in the provision of a safe environment for patients, visitors and employees 10. Maintains competency in all appropriate position responsibilities and ensures competency of staff in all position responsibilities. 11. Supervises serving of meals. Monitors for proper serving size, portion control, proper serving temperature, and accuracy of menu selection per diet order. 12. Supervises tray line to ensure starting time and that patients are fed in a timely manner. 13. Completes opening and closing checklist per department requirements. Inspects kitchen and cafeteria, kitchen utensils and equipment to ensure sanitary standards are met. Follows established cleaning procedures. 14. Maintains patient transport operational schedules and assignments 15. Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient population. Adheres to established systems and training programs to provide a safe working environment. Complies with all OSHA regulations and other local, state and federal regulations. 16. Perform all other duties as assigned or requested.
• CUSTOMER SERVICE: 1. Demonstrates personal excellence in customer service for both internal and external customers. 2. Holds all staff accountable for the delivery of excellent customer service. 3. Participates in team efforts to increase the level of customer satisfaction.
• PERFORMANCE IMPROVEMENT 1. Demonstrates the ability to recognize an opportunity for improvement and to collect and assess data. 2. Demonstrates the ability to develop, implement and evaluate a Performance Improvement Plan. 3. Participates in Departmental/Hospital-wide activities which improve processes/outcomes. 4. Utilizes resources to maintain and improve self knowledge and development and fosters the same for employees. 5. Demonstrates compliance with licensure/certification requirements and the timeliness of their submission.
• BUDGET: 1. Collaborates with employees to control costs and pursue additional revenue opportunities.
• D. PROJECTS/ASSIGNMENTS: 1. Completes projects/assignments within projected time frames and expectations.
• Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including: WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.” • Place team success above individual recognition. • Be receptive to new ideas and approaches within my workplace. • Offer assistance generously without hesitation. EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.” • See projects through to ensure completion. • Problem solves with patients, family members, and other employees. • Follow up to ensure a resolution. COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.” • Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”? • Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) • Use positive communication in my tone of voice, body language, and choice of words. • Respond to e-mails in a courteous manner, with-in twenty-four hours. APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times”  Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy.  Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors. RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.” • Respond to patient call lights and ask if I can assist. (No Pass Zone). • Respond empathetically. • Apologize for delays and concerns. EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.” • Anticipate and address my patients’, families and visitors needs. • Avoid negativity and exhibit a “can-do” attitude. • “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community. • Exit elevators to accommodate our patients’ first. • Acknowledge people in the hallway by smiling and making eye contact. • Help lost guests and new employees by escorting them to their destination.

Qualifications

• High School or
• GED or
• 1-3 years Healthcare experience as Environmental Services, Linen, Food and Nutrition and/or Transportation Supervisor or Equivalent relevant experience Required
• Training and education in Health Care Management preferred.
• Exceptional customer service skills, knowledge of floor care procedures, terminal cleaning, infection prevention, waste management, food and nutrition operations, patient transport procedures and linen operations..
• CHEST Required
• Ser Safe Required

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.