{"id":3702530,"url":"https://alion.io/job/montefiore-senior-statistical-clerk","title":"Senior Statistical Clerk","company":{"id":1833937,"name":"Montefiore","domain":"montefiore.org","url":"https://alion.io/company/montefiore-org","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":74,"open_postings":178,"ghost_share":0.522,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T20:01:59Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T15:32:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"City/State:\nYonkers, New YorkGrant Funded:\nNoDepartment:\nPath - Yonkers Call CenterBargaining Unit:\n1199Work Shift:\nNightWork Days:\nWEEKENDSScheduled Hours:\n12 AM-8:30 AMScheduled Daily Hours:\n7.5 HOURSHourly Rate:\n$29.40For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.\nTo learn more about the “Montefiore Difference” - who we are at Montefiore and all that we have to offer our associates, please click here.\nMontefiore Medical Center's Department of Pathology operates the most technologically advanced diagnostic systems, analyzing approximately three and a half million specimens per year. Our laboratories provide a wide range of testing services to patients.\nThe Senior Statistical Clerk serves as a direct liaison between the laboratories and MMC clinics, physician offices, nursing homes, reference laboratories and other healthcare facilities. Customer engagement for 200 + Montefiore and private accounts. Handle 8000 inbound and outbound calls per month. Facilitate/address customer requests and questions. Use scripts to communicate with clients.\nDirect liaisons providing high quality of service to clients providing clients with:\n-Patient Resulting Reports\n-Communicating All Critical Results Within 30 Minutes of Resulting Out On Comm Log\n-Updates, Changes and Communication Affecting Workflows\n-Dispatch of Logistics for Special Specimen Pick Ups\n-Guidance on Collection Tubes and Necessary Packaging \n-Assist Esoteric laboratories with facilitating communication with clinical personnel for necessary documentation required to send out a specimen\nSkills include effective and professional communication, knowledge of EPIC/Beaker and Cisco. Ability to problem solve, collaborate with lab, leadership and logistics. Knowledge of laboratory medicine.\nEssential Functions:\nTelephone critical value reports within regulatory requirements for all 5 MMC hospitals, outpatient facilities & ED's. Understands policy and procedures for contacting appropriate personnel if critical value cannot be reported to appropriate ordering unit\nAnswer incoming laboratory telephone calls in a pleasant and professional manner. Avoid placing caller on hold for extended period of time\nUse all aspects of lab reporting system, including sending reports to remote printers and faxing\nMaintain strict confidentiality according to HIPPA guidelines\nAccept and expedites STAT pick up requests and courier requests\nRapidly and accurately transfers calls to other laboratory departments assuring the caller's identity and request are communicated to the person accepting the call (warm transfer)\nAccess and communicate patient reports, specimen handling and other information routinely requested by clients\nTriaging problem/resolution as it relates to specimens. This includes but is not limited to specimen location, turnaround time for results as well as add on requests\nProvide assistance on ordering, collection and transporting specimens\nCommunicate with various reference labs on their ETA & specimen integrity for add on requests\nMust complete LIS (Laboratory Information System) training in order to gain access to the LIS to report critical values and have access to patient information\nQualifications:\nHigh School Diploma/GED required; Associate’s Degree preferred\nA minimum 1year work experience required\nAbility to use laboratory and clinical information, computers, and ability to operate and maintain label printers\nUnderstanding of medical terminology required\nGood communicational and organizational skills required\nThis position is located in the Yonkers call center in Yonkers. The hours are 12:00am - 8:30am Sundays and Mondays.\nMontefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.","description_format":"text","description_chars":4360,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Research Institutes"],"lifecycle":[{"event":"open","at":"2026-11-03T20:01:59Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/montefiore-senior-statistical-clerk","json_url":"https://alion.io/job/montefiore-senior-statistical-clerk.json","meta":{"generated_at":"2026-11-04T19:42:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30344,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1833937},"rest":"https://alion.io/mcp/rest/get_company?id=1833937"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmontefiore-senior-statistical-clerk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmontefiore-senior-statistical-clerk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmontefiore-senior-statistical-clerk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/montefiore-senior-statistical-clerk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmontefiore-senior-statistical-clerk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3702530}},{"tool":"search_jobs","arguments":{"company":"montefiore.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3702530},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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