{"id":2837843,"url":"https://alion.io/job/montra-technologies-senior-support-engineer","title":"Senior Support Engineer","company":{"id":4079777,"name":"Montra Technologies","domain":"montra.io","url":"https://alion.io/company/montra-io","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"WP Job Openings","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":153000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HIPAA","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOC 2","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"Bash","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-07-31T19:06:50Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-20T16:51:22Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":81},"description":"LOCATION: Atlanta, Georgia, Hybrid\nMontra is an Atlanta-based managed IT services provider (MSP) built for how companies work today - distributed, hybrid, and running on technology that never stops changing. We combine AI-powered automation with hands-on IT expertise to manage our clients’ people, devices, applications, and security, faster and more reliably than traditional MSPs. Our Via platform integrates with the tools our clients already use, so onboarding, offboarding, device management, and SaaS access happen automatically instead of manually.\nWe’re SOC 2 Type II certified, HIPAA compliant, and have landed on the Inc. 5000 list of fastest-growing private companies two years running. We’re looking for smart, motivated people with upbeat energy and a real passion for serving our customers well - people who want to get things done, but who are also curious enough to find new ways to automate and accelerate the work we do.\nMontra is looking for a Senior Support Engineer to own the issues that don’t have an easy answer. You’ll be the technical escalation point for our support team - the person Tier 1/2 engineers turn to when a problem needs deeper root-cause work - while also mentoring less experienced engineers and helping shape how we deliver support as we scale. This role suits an experienced problem-solver who’s comfortable being the calm, capable voice with clients on complex or high-visibility issues, and who wants a hand in improving the processes and tools behind the work, including our Via platform.\nRESPONSIBILITIES:\nSolve Tier 2/3 support issues using structured root-cause and problem-management processes to resolve them within SLA.\nServe as a technical escalation point and collaborate with other support engineers, providing guidance on complex troubleshooting.\nManage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS services.\nCollaborate with support staff, engineering, software development, field technicians, and external vendors to resolve service issues.\nAct as the primary externally facing point of contact with customers and vendors on complex or high-visibility issues.\nAct as an internally facing point of contact to escalate issues and communicate resolution status.\nLead documentation of core processes and drive measurable improvements in the cost and speed of delivery.\nPartner with our software development team, providing technical input to shape improvements to our Via platform.\nOversee and execute planned maintenance work, minimizing impact to client services.\nPrepare and present service monitoring reports and technical findings to management.\nParticipate in ongoing manufacturer and certification training, and help build training materials for junior engineers.\n\nREQUIRED QUALIFICATIONS:\nAt least 4 years of experience in technical/engineering support in IT, with a track record of owning complex, escalated issues\nStrong technical proficiency in MacOS and Windows computer systems in an enterprise environment\nTechnical experience with MacOS MDMs (Mosyle, Jamf, Kandji, etc.) and Apple Business Manager technologies\nExcellent knowledge of our supported software, services, and technologies, with the judgment to diagnose issues outside documented playbooks\nDemonstrated ability to mentor and guide less experienced engineers\nStrong interpersonal skills, comfortable being the technical voice with clients and vendors on high-pressure issues\nPassion for teamwork, continuing education, problem solving, and exceptional customer service\nAbility to learn quickly and adapt to changing requirements\nStrong written and oral communication skills\nOutgoing, organized, detail-oriented, dependable, and flexible\nPREFERRED QUALIFICATIONS:\nOver 6 years of experience in technical/engineering support in IT\nMicrosoft Certified Professional status\nTechnical support experience with Microsoft 365, Graph and Azure\nExperience with Cisco Meraki, Ubiquiti, SonicWall, and NordLayer, technologies\nTechnical experience with servers/VMs (Linux, Windows)\nTechnical experience with scripting a plus (PowerShell, Bash, Python)\nEDUCATION REQUIREMENTS:\nBachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work experience.\nWORKING AT MONTRA\nWe’re a fast-moving team spanning software development, IT support engineering, and IT strategy/operations, all in service of a rapidly growing client base. Our clients trust us to manage the security, availability, and logistics of their distributed IT operations, so their devices, their data, and their people stay protected, productive, and in compliance. Our Via platform pairs automation and AI with hands-on engineering to integrate the systems our clients already use, cutting out manual work and reducing risk along the way. We’re pushing the boundaries of how IT can be reliably managed and scaled, and we’re looking for people who want to help build that future with us.\nYOU WANT TO TALK TO US IF…\nYou have a passion for delivering great customer service.\nYou like innovating for reliability, availability, and security.\nYou’re motivated by challenging the status quo of how IT gets managed.\nYou thrive in the fast pace of a growing company.\nWHAT WE OFFER\nCompetitive salary\nEmployee stock ownership plan\nFull benefits coverage\nProfessional development stipend\nFlexible work environment\nModern vacation policies\nMontra is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve. Learn more about us at www.montra.io/careers.","description_format":"text","description_chars":5703,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","AI Agents","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-19T07:43:35Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.388,"p_room":0.28,"age_days":80,"expected_fill_days":30,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/montra-technologies-senior-support-engineer","json_url":"https://alion.io/job/montra-technologies-senior-support-engineer.json","meta":{"generated_at":"2026-10-20T19:53:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4079777},"rest":"https://alion.io/mcp/rest/get_company?id=4079777"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmontra-technologies-senior-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmontra-technologies-senior-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmontra-technologies-senior-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/montra-technologies-senior-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmontra-technologies-senior-support-engineer"}]}