{"id":2837842,"url":"https://alion.io/job/montra-technologies-support-engineer","title":"Support Engineer","company":{"id":4079777,"name":"Montra Technologies","domain":"montra.io","url":"https://alion.io/company/montra-io","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"WP Job Openings","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HIPAA","optional":false},{"name":"SOC 2","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"Bash","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-07-31T19:13:54Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-26T07:06:37Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"LOCATION: Atlanta, Georgia, Hybrid\nMontra is an Atlanta-based managed IT services provider (MSP) built for how companies work today - distributed, hybrid, and running on technology that never stops changing. We combine AI-powered automation with hands-on IT expertise to manage our clients’ people, devices, applications, and security, faster and more reliably than traditional MSPs. Our Via platform integrates with the tools our clients already use, so onboarding, offboarding, device management, and SaaS access happen automatically instead of manually.\nWe’re SOC 2 Type II certified, HIPAA compliant, and have landed on the Inc. 5000 list of fastest-growing private companies two years running. We’re looking for smart, motivated people with upbeat energy and a real passion for serving our customers well - people who want to get things done, but who are also curious enough to find new ways to automate and accelerate the work we do.\nMontra is looking for a Support Engineer to join our frontline support team as we scale to serve a growing client base. You’ll be the first technical voice our clients hear - diagnosing issues, working them to resolution within SLA, and knowing when to pull in a senior engineer for the ones that need deeper investigation. This role is a great fit for a problem-solver who wants hands-on exposure across networks, cloud, security, and SaaS environments, and who’s energized by learning new technologies fast.\nRESPONSIBILITIES:\nServe as the frontline point of contact for client issues submitted by ticket, phone, or AI, resolving Tier 1/2 issues efficiently and escalating complex issues per established process.\nManage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS services.\nCollaborate with the NOC, senior support engineers, field technicians, and external vendors to resolve service issues.\nAct as an externally facing point of contact with customers and vendors during issue resolution.\nAct as an internally facing point of contact to escalate issues and communicate resolution status.\nDocument core processes and flag opportunities to improve the cost and speed of delivery.\nProvide input to our software development team on improvements to our Via platform.\nExecute planned maintenance work, minimizing impact to client services.\nPrepare service monitoring reports for management review.\nParticipate in ongoing manufacturer and certification training to keep technical skills current.\nREQUIRED QUALIFICATIONS:\nAt least 2 years of experience in technical/engineering support in IT\nTechnical proficiency in end-user computing (Windows and MacOS) in an enterprise environment\nWorking knowledge of networking fundamentals and network troubleshooting\nOperational knowledge of enterprise software, services, and cloud technologies\nStrong interpersonal skills to effectively communicate with users and vendors\nPassion for teamwork, continuing education, problem solving, and exceptional customer service\nAbility to learn quickly and adapt to changing priorities\nStrong written and oral communication skills\nOutgoing, organized, detail-oriented, dependable, and flexible\nPREFERRED QUALIFICATIONS:\nOver 4 years of experience in technical/engineering support in IT\nMicrosoft Certified Professional status\nTechnical experience with MacOS MDMs (Mosyle, Jamf, Kandji, etc.) and Apple Business Manager technologies\nTechnical support experience with Microsoft 365 and Azure\nExperience with Cisco Meraki, Ubiquiti, SonicWall, and NordLayer, technologies\nTechnical experience with servers/VMs (Linux, Windows)\nTechnical experience with scripting a plus (PowerShell, Bash, Python)\nEDUCATION REQUIREMENTS:\nBachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 4 years of relevant work experience.\nWORKING AT MONTRA\nWe’re a fast-moving team spanning software development, IT support engineering, and IT strategy/operations, all in service of a rapidly growing client base. Our clients trust us to manage the security, availability, and logistics of their distributed IT operations, so their devices, their data, and their people stay protected, productive, and in compliance. Our Via platform pairs automation and AI with hands-on engineering to integrate the systems our clients already use, cutting out manual work and reducing risk along the way. We’re pushing the boundaries of how IT can be reliably managed and scaled, and we’re looking for people who want to help build that future with us.\nYOU WANT TO TALK TO US IF…\nYou have a passion for delivering great customer service.\nYou like innovating for reliability, availability, and security.\nYou’re motivated by challenging the status quo of how IT gets managed.\nYou thrive in the fast pace of a growing company.\nWHAT WE OFFER\nCompetitive salary\nEmployee stock ownership plan\nFull benefits coverage\nProfessional development stipend\nFlexible work environment\nModern vacation policies\nMontra is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve. Learn more about us at www.montra.io/careers.","description_format":"text","description_chars":5244,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","AI Agents","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-19T07:43:35Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.288,"p_room":0.28,"age_days":86,"expected_fill_days":24,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/montra-technologies-support-engineer","json_url":"https://alion.io/job/montra-technologies-support-engineer.json","meta":{"generated_at":"2026-10-26T07:24:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4079777},"rest":"https://alion.io/mcp/rest/get_company?id=4079777"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmontra-technologies-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmontra-technologies-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmontra-technologies-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/montra-technologies-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmontra-technologies-support-engineer"}]}