{"id":3814028,"url":"https://alion.io/job/montu-uk-prescriptions-coordinator-2","title":"Prescriptions Coordinator","company":{"id":4417026,"name":"Montu UK","domain":"montu.uk","url":"https://alion.io/company/montu-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29500,"max":29500,"currency":"GBP","period":"year","gross":null,"usd_annual":39715},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T14:15:13Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T17:34:58Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Montu, every department plays an important role in delivering exceptional patient care. From our clinical and pharmacy teams to the people working behind the scenes, we all share the same goal of ensuring our patients receive the care, treatment and support they need.\nAs we continue to grow, we are looking for a Prescription Coordinator, to join our Operations team at Kings Cross. This is a great opportunity for someone who thrives in a busy environment, has a keen eye for detail and enjoys working collaboratively to make a real difference.\nWith thousands of patients relying on our service, getting the little things right really does matter. We are looking for someone who takes pride in their work, enjoys problem-solving and wants to be part of a team that is helping to shape the future of medical cannabis in the UK.\nThis is a full-time, working 40 hours per week.\nAbout the Role\nAs a Prescription Administrator, you will play an important role in supporting our patients, clinicians and pharmacy teams, helping to ensure prescriptions are managed accurately and efficiently throughout the patient journey.\nWorking as part of our busy Operations team, you will be responsible for maintaining patient records, responding to enquiries, coordinating with internal and external teams and ensuring patients are kept informed about their prescriptions.\nThis is a varied and fast-paced role where no two days are quite the same. You will need to be organised, adaptable and comfortable managing multiple priorities while maintaining a high standard of accuracy and patient care.\nWhat You Will Be Doing\nResponding to patient enquiries via telephone and email, providing a friendly, professional and helpful service.\n\nMaintaining accurate and up-to-date electronic patient records and prescription information.\n\nWorking closely with our pharmacy and clinical teams to ensure prescriptions are processed efficiently and medication reaches patients without unnecessary delays.\n\nKeeping patients informed of any changes or updates relating to their prescriptions.\n\nLiaising with external pharmacy partners to ensure prescriptions are received, dispensed and delivered correctly.\n\nSupporting our clinicians with day-to-day operational queries and ensuring they have the information they need.\n\nAssisting with operational and clinical recruitment and onboarding activities when required.\n\nRecording and escalating patient feedback, complaints, incidents and significant events in line with company procedures.\n\nWorking with our Governance team to ensure concerns are appropriately documented and addressed.\n\nLiaising with our Product and Technology teams to help resolve technical issues affecting patients or clinicians.\n\nIdentifying opportunities to improve processes and working collaboratively with colleagues to make our service even better.\n\nMaintaining compliance with company policies, standard operating procedures and mandatory training.\n\nSupporting the wider team with operational activities and attending relevant meetings as required.\n\nDemonstrating flexibility to support shift-based working when required.\n\nWhat You Will Need\nAt least two years of experience in an administrative, customer service or operational role.\n\nExperience working in healthcare or another regulated environment would be advantageous, but is not essential.\n\nExcellent attention to detail and the ability to maintain accurate records.\n\nStrong communication skills and a confident, professional telephone manner.\n\nA patient-focused approach with empathy, patience and a genuine desire to help others.\n\nGood IT skills and the confidence to learn new systems and technology.\n\nStrong organisational skills with the ability to manage competing priorities in a fast-paced environment.\n\nAn understanding of the importance of confidentiality, compliance and following established procedures.\n\nA proactive, adaptable attitude and the ability to work both independently and as part of a team.\n\nA willingness to learn, take ownership and contribute to the continued improvement of our service.\n\nWhat We Offer\nCompetitive salary\n\n25 days annual leave, increasing to 27 days after one year and 30 days after two years, plus bank holidays\n\n5% matched pension contribution\n\nEnhanced maternity and paternity pay\n\nCycle-to-work scheme\n\nOpportunities for professional development and career progression\n\nThe opportunity to be part of a rapidly growing business in an exciting and evolving area of healthcare\n\nA collaborative and supportive working environment where your ideas and contributions are valued\n\nAbout Montu\nMontu UK is a leading digital health company specialising in cannabis-based medicines (CBPMs). We are committed to transforming lives by improving access to safe, effective treatments and delivering an exceptional standard of patient care.\nAs we continue to grow, we are focused on building talented, passionate teams who share our commitment to improving the patient experience and making medical cannabis more accessible across the UK.\nJoining Montu means becoming part of an ambitious and evolving business where you will have the opportunity to develop your career, contribute your ideas and make a meaningful difference to the patients we support.","description_format":"text","description_chars":5242,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cannabis & CBD"],"lifecycle":[{"event":"open","at":"2026-11-05T15:33:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":1,"age_days":4,"expected_fill_days":14,"reasons":["seen:4","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":39715,"is_top_pay":false},"html_url":"https://alion.io/job/montu-uk-prescriptions-coordinator-2","json_url":"https://alion.io/job/montu-uk-prescriptions-coordinator-2.json","meta":{"generated_at":"2026-11-10T20:04:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417026},"rest":"https://alion.io/mcp/rest/get_company?id=4417026"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmontu-uk-prescriptions-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmontu-uk-prescriptions-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmontu-uk-prescriptions-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/montu-uk-prescriptions-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmontu-uk-prescriptions-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3814028}},{"tool":"search_jobs","arguments":{"company":"montu.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3814028},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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