{"id":3269476,"url":"https://alion.io/job/monzo-people-operations-associate-12-month-fixed-term-contract","title":"People Operations Associate, 12 month fixed-term contract","company":{"id":5428,"name":"Monzo","domain":"monzo.com","url":"https://alion.io/company/monzo","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":66,"open_postings":56,"ghost_share":0.571,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-04T06:34:25Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cardiff, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":120000,"period":"year","method":"role_country_seniority_unknown","sample_n":518},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-26T09:37:07Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T18:41:33Z","board_verified":false,"closed_at":"2026-10-28T18:41:33Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"We’re on a mission to make money work for everyone.\nWe’re waving goodbye to the complicated and confusing ways of traditional banking.\nAfter starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. \nWith our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!\nWe’re not about selling products - we want to solve problems and change lives through Monzo\nThis role can be fully remote | £34,000 - £40,000 depending on experience + Incentive Awards tied to your performance + Benefits \nOur People Operations team⭐\nWe are looking for a People Operations Associate to join us for 12 months to provide caregiver cover. This is a fantastic opportunity to step into a high functioning team and keep our core operations running smoothly during a period of leave. Over the next 12 months we will be working on an HRIS implementation so we're looking for someone with hands on experience with HRIS design or systems migrations. Our team creates excellent employee experiences by designing and running reliable core people processes. We enable employees and managers by providing timely, accurate and user-friendly information and we own core People Systems making us the guardians of data accuracy and compliance.\nEach day will be different, and you'll learn a lot about the inner operations of how a People team works. The people lifecycle covers everything from the point someone is onboarded to offboarding and everything in between. You’ll support owners of the people lifecycle to make sure we provide the best service to those in our internal community.\nYou’ll play a key role by...\nManaging core people processes:\nAdministering employee changes in our People systems\nBenefit sign up and opt out administration\nIssuing contractual change letters for our Monzonauts\nManaging the offboarding process for our leavers\nIssuing employment references, including regulatory references\nSupporting the compilation & checking of monthly payroll, and helping with pay queries\nManaging caregiver leave & other leave processes\nAnswering general people queries for our Monzonauts\nActing as a source of knowledge for all people policies, procedures and ways of working\nManaging our mandatory training programme, and supporting Learning & Development with administration and logistics for other required training programmes\nSupporting Monzo’s growth and expansion, responding to queries and managing robust processes across multiple EU countries\nAuditing & Controls\nCarrying out audit checks within core people processes to ensure the task has been fulfilled accurately\nRegular data audits to ensure our data is accurate and complete\nAd hoc audits of critical documentation, for example: right to work documents, employment contracts, options certificates\nProcess design & improvement & projects:\nDesigning scalable People Operations workflows, supporting system migrations, and identifying opportunities to automate and optimise ways of working.\nProducing and continuously improving documentation for all people processes\nSupporting our People Partners & Advisors, Reward squad, Hiring squad and others on People wide projects\nWe’d love to hear from you if…\nYou have great prioritisation skills. We deal with a high volume of queries and tasks each day with varying levels of importance and different service level agreements (SLAs) to meet.\nYou have great attention to detail. We’re making systems changes and issuing contracts and reference letters which have to be right first time.\nYou have strong communication skills. We’re the first point of contact to our Monzonauts for all things People related and provide a delightful experience.\nYou have hands-on experience with HRIS implementations and workflow design, including supporting system migrations. You bring a strong understanding of People Operations requirements, can adapt processes to fit new systems, and proactively identify opportunities to improve and streamline ways of working.\nYou have an automation-first mindset. You enjoy finding ways to use AI or workflow automation to eliminate repetitive tasks.\nNot required but a plus if you have supported people operations processes across Spain, Italy, France or Poland\nThe application journey has 4 key steps\nRecruiter call\nFull interview loop, which involves 1 role specific interview and 1 behavioural interview\nWhat’s in it for you\n£34,000 - £40,000 depending on experience + Incentive Awards tied to your performance + benefits\nThis role can be fully remote.\nWe offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\nLearning budget of £1,000 a year for books, training courses and conferences\nAnd much more, see our full list of benefits here\nIf you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.\nThis process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! \nWe have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.\nClosing date is Monday 2nd November\n#LI-TK1 #LI-REMOTE\nEqual opportunities for everyone\nDiversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\nIf you have a preferred name, please use it to apply. 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