{"id":1431520,"url":"https://alion.io/job/moo-vice-president-customer-experience","title":"Vice President, Customer Experience","company":{"id":449934,"name":"Moo","domain":"moo.com","url":"https://alion.io/company/moo-4","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Providence, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":127000,"max_usd":250000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2908},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T21:59:08Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-11-02T23:34:26Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"At MOO, we believe Customer Experience can be a genuine point of difference - and an important driver of how we grow.\nWe’re looking for a VP, Customer Experience to lead the next evolution of our customer and commercial strategy. This role will own the growth of our Managed Services business, lead our Customer Service and Revenue Operations organisations, and set the strategy for how we create a differentiated MOO experience across the end-to-end customer journey.\nReporting to our Chief Commercial Officer, you’ll lead an organisation of approximately 120 people across the US, UK and South Africa, with senior leaders across Sales, Customer Service and Revenue Operations.\nWhat You’ll Do\nGrow Managed Services\nYou’ll own the strategy and performance of MOO’s Managed Services business.\nDeliver Managed Services revenue growth through customer acquisition, retention and expansion.\nDefine the target customers, industries and segments where MOO should focus.\nDevelop the proposition, strategy and capabilities required to win and grow high-value customers.\nDetermine where human interaction creates value and where AI, automation and self-service should play a greater role.\nEnsure Demand Generation, Sales Enablement and lead generation support the growth strategy.\nMake Customer Experience a MOO Point of Difference\nYou’ll own and lead MOO’s end-to-end Customer Experience strategy and capability.\nDefine what a differentiated MOO experience should be and the principles that underpin it.\nIdentify the biggest gaps and opportunities across the end-to-end customer journey.\nOwn the cross-functional CX roadmap and drive action across the business\nBuild customer insight and measurement into how MOO prioritises and makes decisions.\nLead and Evolve Customer Service\nYou’ll own the performance and future direction of Customer Service.\nEnsure Customer Service delivers strong customer, operational and cost outcomes.\nOwn the strategy for the Service organisation, including how Service contributes to MOO’s premium experience and customer loyalty.\nDetermine where human interaction creates value and where AI, automation and self-service should play a greater role.\nEnsure Service insight drives improvements beyond the Service team.\nBuild the Commercial Capabilities to Deliver the Strategy\nYou’ll own Revenue Operations, including customer systems, Managed Services Demand Generation and Sales Enablement.\nEnsure our systems, partners,, data and processes enable effective customer management and growth.\nBuild the Demand Generation capability required to create the right Managed Services pipeline.\nEnsure Sales teams have the tools, insight, processes and enablement required to perform.\nUse data, technology and AI to improve Sales and Service effectiveness.\nAbout You\nYou’re an exceptional strategic thinker. You can take a complex, ambiguous problem, work out what really matters and turn it into a clear strategy and set of choices. You’re highly numerate and use data and customer insight to get to the answer.\nYou are genuinely customer obsessed. You instinctively look at the business through the customer's eyes and have experience turning customer insight into changes in strategy, proposition, product, experience or operations.\nYou know how to find and shape opportunities for growth. You can think strategically about where to play and how to win, using customer needs, segmentation, economics and market opportunity to develop a compelling growth strategy.\nYou can lead strong, experienced functional leaders. You know when to challenge, when to coach and when to get out of the way, and can add strategic value without needing to be the deepest expert in Sales, Service or RevOps yourself.\nYou are exceptional at leading across organisational boundaries. You can create alignment, influence senior peers and drive meaningful change across teams you don't directly control, while bringing people with you.\n You are excited by how technology and AI can reshape the customer experience. You can think strategically about where human interaction creates real value and where technology, automation and AI can make the experience better, simpler and more scalable.","description_format":"text","description_chars":4181,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Office Supplies & Stationery"],"lifecycle":[{"event":"open","at":"2026-09-29T01:35:50Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.745,"p_room":0.55,"age_days":37,"expected_fill_days":29,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/moo-vice-president-customer-experience","json_url":"https://alion.io/job/moo-vice-president-customer-experience.json","meta":{"generated_at":"2026-11-03T03:30:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4709,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449934},"rest":"https://alion.io/mcp/rest/get_company?id=449934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoo-vice-president-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoo-vice-president-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoo-vice-president-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moo-vice-president-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoo-vice-president-customer-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1431520}},{"tool":"search_jobs","arguments":{"company":"moo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1431520},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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