{"id":2105619,"url":"https://alion.io/job/moodmedia-billing-collections-specialist","title":"Billing & Collections Specialist","company":{"id":96669,"name":"Moodmedia","domain":"moodmedia.com","url":"https://alion.io/company/moodmedia-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2171},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-08T18:55:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-02T17:34:56Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"About Mood Media:\nMood Media is the world’s leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.\nGeneral Summary:\nThe Billing & Collections Specialist owns a book of business made up of customers whose invoices are considered “non-standard” within the delivery process. This customer base primarily requires invoice submittal through an AP Portal, some with reformatting requirements, consolidated or supplemented with backup prior to payment. The Billing & Collections Specialist ensures an accurate and timely process from delivery of invoice through to cash collection, including tracking portal status, resolving rejections and disputes and collecting past due balances. This is a customer-facing role, accountable for the billing experience and the receivables of assigned accounts.\nEssential Job Functions and Responsibilities:\nSubmit invoices to customer AP portals (for example Coupa, SAP Ariba, Tungsten/Paymode, Jaggaer or customer-built portals) on each billing cycle.\nConvert invoices into customer-required formats: specific templates, consolidated or summary invoices, PO or site-level detail, spreadsheets and supporting backup.\nMaintain each account's delivery requirements: portal credentials, PO numbers, required fields, submission deadlines and contacts.\nMonitor portal status and fix rejections quickly (missing PO, wrong remit-to, tax or pricing mismatches) and resubmit.\nKeep PO coverage current, requesting new or increased POs from customers before they block payment.\nOwn AR for assigned book of business: aging, past-due follow-up, payment commitments and cash forecasting on accounts.\nContact customer AP and business contacts by email, phone and portal to secure payment.\nResearch and resolve disputes and short-pays with Billing, Sales, Customer Care and Field Operations; request credits or rebills when justified.\nApply escalation steps on seriously past-due accounts, including service holds or hand-off to our collections partner, per policy.\nDocument all activity and commitments in our systems so account history is complete.\nServe as the primary billing contact for assigned accounts, building working relationships with customer AP teams.\nOnboard new managed-billing customers: gather portal and format requirements, set up delivery, and confirm the first invoice is accepted.\nIdentify accounts that could move to standard or automated delivery, and repeat issues that should be fixed upstream.\nReport on account status: invoices delivered, rejections, disputes, and aging.\nOther duties as assigned by management\nEssential Job Qualifications:\nHigh School (or GED) and 2-4 years work experience in Accounts Receivable, Collections, Billing or customer-facing finance operations.\nPrevious experience with national/enterprise retail, restaurant or hospitality customers in a Billing/Collections role preferred.\nKnowledge/Skills/Abilities:\nWorking knowledge of Oracle Receivables, Esker or Salesforce\nStrong proficiency in MS Excel for reformatting invoice data, building backup and tracking accounts\nKnowledge of EDI or e-invoicing formats\nExposure to subscription or recurring billing environment, PO-based billing or multi-site accounts\nDemonstrated Collections history, persistently and professionally closing the loop\nAbility to work independently and manage multiple priorities\nDetail-oriented and highly organized\nAble to manage multiple accounts with various requirements and deadlines effectively\nOutstanding verbal and written communication skills both internal and external; provide courteous and confident customer service by phone and email\nAble to have difficult billing and collections conversations with customers\nAbility to collaborate as part of a team in a fast-paced environment\nFor further information about Mood Media, please visit www.moodmedia.com.\nMood Media is an Equal Opportunity Employer. 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