{"id":3037717,"url":"https://alion.io/job/moodmedia-field-operations-manager","title":"Field Operations Manager","company":{"id":96669,"name":"Moodmedia","domain":"moodmedia.com","url":"https://alion.io/company/moodmedia-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Mill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":123000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1960},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T15:53:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T20:36:46Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Mood Media:\nMood Media is the world’s leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.\nGeneral Summary:\nReporting to the Vice President of Global Service Delivery, the Field Operations Manager (FOM’s) is responsible for the overall efficiency and effectiveness of Mood Media’s service and installation business. The FOM directly manages Field Technicians and oversees subcontractors to ensure optimal use of resources within a given territory.\nThe FOM’s responsibilities shall include managing the Field Technicians on a daily basis using phone, e-mail, computer program and face-to-face visits; processing payroll electronically, monitoring overtime and assisting in conducting safety training and tech training meetings. The FOM manages daily time efficiencies, on-site job project management, as well as Technician Resource usage (fuel, tools, etc.) Maintaining good relationships with subcontractors; training both in house techs and subcontractors in Mood products and services; and maintaining quality control processes for all resources are keys to the FOM’s success.\nEssential Job Functions and Responsibilities:\nAccountable for operational excellence of field service delivery within a given territory.\nDrive profitability through optimization of internal and subcontractor resources.\nCollaborate with Project Managers and ASG to ensure that sales forecasts are planned for and delivered with regard to project schedules and resource scheduling in their given territory.\nManaging all aspects of the field technicians’ performance including training, productivity, efficiency, efficacy, quality control, safety, coaching, discipline, payroll, and timekeeping. \nHire and develop a best-in-class workforce.\nManaging all aspects of subcontractors’ performance including recruiting, screening and vetting subcontractors, negotiating rates and ensuring quality of performance.\nOversee and review technician inventory levels and maintenance in kiosks and on vehicles.\nEnsuring compliance with local licensing, permitting or other agreements as required in the assigned markets.\nPreparing and providing timesheets, reports, analyses and data as needed using Excel, Oracle and other tools as needed. Reviewing such data and looking for improvement opportunities.\nQualifications:\nAssoc. degree from 2-year college or technical school or equivalent experience.\nEquivalent experience in lieu of degree; 5+ years of low voltage audio-visual installation and service experience.\nWith Degree, 3+ years of experience required.\nRequired Travel:\nIf the job requires overnight travel, what percentage of time is spent away from home base? 15 to 30% depending on the market/region’s needs.\nFor further information about Mood Media, please visit www.moodmedia.com.\nMood Media is an Equal Opportunity Employer. All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws.","description_format":"text","description_chars":3599,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Pro AV & Digital Signage"],"lifecycle":[{"event":"open","at":"2026-10-21T21:51:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":35,"reasons":["conf:2","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/moodmedia-field-operations-manager","json_url":"https://alion.io/job/moodmedia-field-operations-manager.json","meta":{"generated_at":"2026-10-25T00:22:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":542,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96669},"rest":"https://alion.io/mcp/rest/get_company?id=96669"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoodmedia-field-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoodmedia-field-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoodmedia-field-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moodmedia-field-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoodmedia-field-operations-manager"}]}