{"id":302775,"url":"https://alion.io/job/moomoo-branch-it-leader","title":"IT Support Specialist","company":{"id":3682,"name":"Moomoo","domain":"moomoo.com","url":"https://alion.io/company/moomoo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":96,"ghost_share":0,"stale_share":0.292,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GDPR","optional":false},{"name":"ISO 27001","optional":false},{"name":"PCI DSS","optional":false},{"name":"SOC 2","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-30T14:13:42Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":85},"description":"Job Overview\nAct as a Senior IT Engineer for the Saudi Arabia branch - the technical backbone of local IT delivery - owning local IT infrastructure, operations, security and compliance, and asset management end-to-end as an individual contributor, while serving as a key IT liaison between China HQ and the subsidiary. You will execute local IT strategy, ensure regulatory and information-security compliance, and drive global corporate IT standards adoption locally. Minimum 5 years of progressive IT infrastructure and operations experience; proven track record supporting IT compliance and security programs (e.g. audits, regulator liaison, ISO 27001 / SOC 2 / PCI DSS alignment) is required.\nKey Responsibilities\nImplement corporate IT standards, policies and security requirements, align local infrastructure with global IT architecture, drive initiatives and ensure remediation closure; provide regular updates to HQ and local management, including incident escalation details and resolution status;\nIndependently deliver IT infrastructure projects for offices and client-facing sites, including site survey, cabling planning, hardware deployment and system commissioning to complete full-cycle site rollout;\nEstablish standardised PC endpoint framework, manage bulk deployment, ongoing support and troubleshooting of business applications;\nMaintain AV conferencing systems, access control, CCTV, IP telephony and multi-function printers;\nAdminister DNS and DHCP network services, and independently resolve a wide range of network incidents;\nManage full lifecycle of IT assets and software licenses: requirement gathering, annual budget planning, procurement, inventory record, maintenance, periodic audit and asset retirement;\nAdminister core enterprise systems including AD, PBX, email platform, enterprise virtualisation platforms (e.g., Citrix) and NAS storage systems (e.g., Synology);\nProvide on-site support alongside the HQ network team; liaise with local network operators and exchanges, and handle office server rooms, network equipment and data centre issues;\nDevelop technical documentation and operational SOPs to continuously standardise local IT workflows;\nSupport the local IT compliance and security program: interpret regulatory requirements, implement information security controls, run risk assessments and security awareness training, and act as the local point of contact for regulators, external auditors and internal compliance on IT-related matters.\nRequirements\nAble to prioritise workload autonomously, proactively identify IT risks and operational issues and drive resolutions with full ownership of outcomes;\nSolid project coordination skills to break down tasks, track progress and anticipate risks; escalate resource constraints or technical difficulties to HQ in a timely manner to ensure issue closure;\nStrong knowledge of PC hardware, Windows OS and macOS, application deployment & troubleshooting; proven experience in endpoint standardisation;\nStrong understanding of TCP/IP, DHCP, DNS; capable of resolving common network issues independently;\nAble to develop IT implementation plans with strong hands-on skills to execute hardware installation and system deployment following corporate standards;\nPractical experience in Windows Server, AD, email systems, PBX, virtualisation and NAS administration; MCSE, Microsoft 365 Certified, Azure Administrator or equivalent certifications are preferred;\nBusiness-fluent English for stakeholder communication and technical documentation writing; comfortable working across time zones and multicultural teams;\nAdded advantages: knowledge of DRP/BCP operations; experience liaising with local regulators; direct experience in a securities firm or investment bank; familiarity with IT compliance programs (ISO 27001, SOC 2, PCI DSS or equivalent) and local data protection regulations (e.g. GDPR, PDPA) in a regulated financial services environment.","description_format":"text","description_chars":3930,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-09-05T15:17:39Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.553,"p_room":0.44,"age_days":86,"expected_fill_days":63,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/moomoo-branch-it-leader","json_url":"https://alion.io/job/moomoo-branch-it-leader.json","meta":{"generated_at":"2026-10-30T15:26:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3196,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3682},"rest":"https://alion.io/mcp/rest/get_company?id=3682"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoomoo-branch-it-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoomoo-branch-it-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoomoo-branch-it-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moomoo-branch-it-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoomoo-branch-it-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":302775}},{"tool":"search_jobs","arguments":{"company":"moomoo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":302775},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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