{"id":136771,"url":"https://alion.io/job/moomoo-it-support","title":"IT Support","company":{"id":3682,"name":"Moomoo","domain":"moomoo.com","url":"https://alion.io/company/moomoo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":89,"open_postings":94,"ghost_share":0,"stale_share":0.245,"repost_share":0,"time_to_fill_p50_days":85,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-04T00:00:00Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-16T15:17:45Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":73},"description":"This local IT support role assists China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores.\nKey Responsibilities\nAssist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation;\nSupport IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation;\nPerform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting;\nConduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers;\nSupport administration of DNS and DHCP services; troubleshoot common network issues on user endpoints;\nSupport full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation;\nAssist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems;\nSupport HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner;\nMaintain operational logs, technical documents and SOPs to implement standardised local IT procedures.\nRequirements\nProactive and execution-oriented; follow defined procedures for daily IT tasks and report identified issues promptly;\nAble to prioritise daily support tickets; escalate unresolved issues in a timely manner to achieve proper closure;\nPractical knowledge of PC hardware, Windows OS and macOS, common office software; experience with OS reinstallation and endpoint troubleshooting;\nBasic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults;\nHands-on IT skills to complete equipment installation and maintenance following standard operating procedures;\nBasic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus;\nFluent in Arabic and English. 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