{"id":4169280,"url":"https://alion.io/job/moomoo-retail-store-associate-financial-services","title":"Retail Store Associate, Financial Services","company":{"id":3682,"name":"Moomoo","domain":"moomoo.com","url":"https://alion.io/company/moomoo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":87,"open_postings":84,"ghost_share":0,"stale_share":0.321,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T14:19:27Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T14:19:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Moomoo Financial Canada Inc. (MFC)\nMoomoo Financial Canada Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most trusted and innovative retail trading platforms, serving over 24 million active users worldwide. We offer an advanced, user-friendly trading platform for do-it-yourself traders, empowering them to take control of their financial futures.\nAt Moomoo Financial Canada Inc., we’re not just building a brokerage - we’re redefining how Canadians invest. As part of a global fintech leader, we equip investors with cutting-edge technology, market intelligence, and client experience that stands apart. Whether you’re new to investing or a seasoned trader, Moomoo offers the tools to trade smarter and grow faster.\nRole Overview\nWe are seeking a highly client-focused and sales-driven Retail Store Associate / Relationship Manager to join our retail store team. This is a Part-time and Full-time role with rotating shifts, including weekends and public holidays.\nThe primary focus of this role is to engage customers, promote our trading platform and products, acquire new clients, and achieve sales KPIs related to account openings and account funding. The role is also responsible for maintaining relationships with existing clients, supporting their product-use and account-funding needs, and delivering high-quality in-store client experience.\nThe ideal candidate is confident in working directly with clients, proactive in identifying and pursuing sales opportunities, and knowledgeable about financial markets and investment products. Experience with equity and options trading, as well as CIRO registration as a Registered Representative, would be highly valued.\nKey Responsibilities\nClient Engagement, Sales & Client Acquisition\nWelcome and engage walk-in customers, understand their needs, and introduce the company’s trading platform, products, and services.\nAchieve assigned sales and client-acquisition KPIs, including new account openings and account funding.\nProactively acquire new clients through walk-in traffic, referrals, events, partnerships, community outreach, and other business-development activities.\nGuide new clients through account opening, platform setup, app demonstrations, and product navigation.\nMaintain and strengthen relationships with existing clients, follow up on their account-funding and product-use needs, and support client satisfaction, engagement, and retention.\nProvide clear and accurate information about platform features, investment products, and trading tools.\nWhere permitted by the employee’s registration category, firm approval, and applicable regulatory requirements, provide investment recommendations to clients.\nRespond to client inquiries and escalate complex account, product, technical, or compliance-related matters to the appropriate internal teams.\nOff-Site Pop-Ups & Field Marketing\nSupport the planning and execution of in-store events, workshops, promotional campaigns, and community-engagement initiatives.\nWork at off-site pop-up locations, booths, and brand activations at malls, campuses, conferences, and other external venues to acquire new clients and build brand awareness.\nRepresent Moomoo at community events, sponsorships, and field marketing activities, engaging attendees, demonstrating the platform, and generating leads on site.\nAssist with logistics for off-site activations, including setup and teardown, promotional materials, signage, devices, and on-site execution.\nAssist with marketing and content activities, including photo and video shoots, promotional-material development, marketing copywriting, and content creation for both in-store and off-site campaigns.\nTravel to and work at off-site pop-up and field marketing locations as required, including evenings, weekends, and public holidays.\nCompliance, Operations & Collaboration\nMaintain accurate client records and complete all required documentation in accordance with CIRO requirements, company policies, and applicable laws and regulations.\nSupport daily store operations, including opening and closing procedures, store readiness, supplies, and overall client experience.\nCollaborate with store colleagues and cross-functional teams to improve sales processes, service workflows, and the overall client experience.\nRequirements\nEducation & Experience\nBachelor’s degree in finance, business, economics, or related discipline is strongly preferred.\n2-3 years of client-facing experience in financial services, brokerage, wealth management, retail banking, investment sales, or a related field.\nKnowledge & Capabilities\nStrong client-facing and relationship-management skills, with the ability to communicate confidently, understand client needs, build trust, and develop long-term relationships.\nA proactive client-acquisition mindset, with demonstrated ability to identify opportunities, generate leads, follow up with prospective clients, and achieve sales KPIs.\nStrong financial background and solid knowledge of financial markets, brokerage services, and investment products. \nAbility to explain financial products, platform features, and trading concepts clearly, accurately, and in a client-friendly manner.\nFluency in English is required, with strong verbal and written communication skills and the ability to serve clients professionally. Proficiency in Mandarin, Cantonese, Korean or French is an asset.\nStrong customer service, communication, and problem-solving skills.\nDetail-oriented and comfortable handling client documentation, compliance procedures, and regulatory requirements.\nProficiency with digital platforms, trading applications, CRM systems, and other business tools.\nStrong organizational and time-management skills, with the ability to manage competing priorities in a fast-paced retail environment.\nAvailability & Travel\nAvailability to work rotating shifts, including weekends and public holidays.\nAbility to work on-site at the assigned store location and at off-site pop-up and field marketing events.\nReliable transportation to travel between store and off-site activation locations as required.\nStrong Assets\nMandarin fluency.\nCantonese fluency.\nFrench fluency.\nCIRO licensing / registration as a Registered Representative.\nWealth management background.\nBenefits\nWhat We Offer\nCompetitive salary, comprehensive benefits, and performance-based incentives\nOpportunities for professional growth in a fast-growing fintech company\nWork in a company that’s a global leader in online brokerage and wealth management\nHow to Apply\nIf you are a results-driven individual with a passion for operations and technology in the trading world, we want to hear from you. Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this role.\nJoin Moomoo Canada and help shape the future of retail trading in Canada!\nThank you for your interest in Moomoo Financial Canada. If you would like to download our App and give it a try, you do not need to deposit funds and can explore what the future of investing looks like. Click https://www.moomoo.com/ca/download to download our App now.\nThank you for your interest in Moomoo Financial\nMoomoo Canada Human Resources Team\nDisclaimer:\nEqual Opportunity\nMoomoo Financial Canada (MFC) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. WE welcome applications from all qualified individuals, including but not limited to those from racialized communities, Indigenous peoples, persons with disabilities and members of the LGBTQ+ community.\nMFC is committed to providing reasonable accommodations throughout the recruitment process in accordance with the Accessibility For Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage, please let us know, and we will work with you to meet your needs.\nAll employment offers are contingent upon meeting any applicable regulatory, licensing, or background check requirements. Candidates must be legally authorized to work in Canada at the time of application.\nBy applying to this position, you acknowledge that your personal information will be collected and used for recruitment purposes in accordance with applicable privacy laws.\nArtificial Intelligence (AI) Usage\nMoomoo Financial Canda (MFC) values fairness, transparency, and privacy in our recruitment process. Please not that cetain stages of our hiring process may involve the use of Artificial Intelligence (AI) or automated tools to assist our recruiters in screening applications and assessing qualifications.\nThese tools are designed only to support human decision-making and do not make final hiring decisions. All decisions regarding interviews, offers, and employment are made by our hiring team.\nYour personal information will be handled in compliance with Ontario's privacy and employment laws, including the Ontario Human Rights Code, the Employment Standards Act, and applicable privacy legislation.\nWarning about fake job posts: Please be aware of fraudulent job postings by persons not affiliated with Moomoo Financial Inc., or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. 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