{"id":4169281,"url":"https://alion.io/job/moomoo-retail-store-manager-financial-services-2","title":"Retail Store Manager, Financial Services","company":{"id":3682,"name":"Moomoo","domain":"moomoo.com","url":"https://alion.io/company/moomoo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":87,"open_postings":84,"ghost_share":0,"stale_share":0.321,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T14:19:27Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T22:35:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Moomoo Financial Canada Inc. (MFC)\nMoomoo Financial Canada Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most trusted and innovative retail trading platforms, serving over 24 million active users worldwide. We offer an advanced, user-friendly trading platform for do-it-yourself traders, empowering them to take control of their financial futures.\nAt Moomoo Financial Canada Inc., we’re not just building a brokerage - we’re redefining how Canadians invest. As part of a global fintech leader, we equip investors with cutting-edge technology, market intelligence, and client experience that stands apart. Whether you’re new to investing or a seasoned trader, Moomoo offers the tools to trade smarter and grow faster.\nRole Overview\nMoomoo Financial Canada is hiring one Retail Store Manager for its first Vancouver location. The Store Manager will independently lead their assigned store while working closely with the other location and cross-functional teams.\nThe Store Manager is responsible for the ongoing performance of the assigned store, including team leadership, sales growth, client experience and relationships, daily operations, local marketing, and compliance. In addition, the Store Manager owns a portfolio of high-value clients across the Canadian market, delivering a premium relationship experience to sophisticated investors and supporting client retention, asset growth, and long-term relationship development. We are seeking a hands-on, commercially driven leader who can launch and build a high-performing operation in a regulated financial services environment.\nKey Responsibilities\nStore Development & Operations\nLead pre-opening preparations, including staffing, training, operating procedures, technology testing, vendor readiness, and launch activities.\nManage daily store operations, including staffing, customer traffic, opening and closing procedures, technology, security, supplies, facilities, and overall store readiness.\nManage approved project and operating budgets, review expenses and invoices, maintain business-continuity and incident-escalation procedures, and prepare regular management reports.\nContinuously improve store workflows, service standards, resource utilization, and the overall customer journey.\nTeam Leadership, Sales & Business Growth\nRecruit, onboard, train, schedule, coach, and develop a client-facing team, setting clear expectations for sales, service, operations, and compliance.\nBuild an accountable, collaborative, and high-performing culture through regular coaching, performance reviews, and development plans.\nEnsure employees complete all training and internal approvals required for their roles.\nOwn store performance and lead the team in achieving approved client-acquisition, account-opening, account-funding, engagement, client-retention, asset-growth, referral-generation, and new-client-conversion targets, and other sales and operational KPIs.\nDevelop and execute local sales plans and drive growth through walk-in traffic, referrals, partnerships, community outreach, events, and other approved channels.\nMonitor results, identify performance gaps, and coach employees on proactive engagement, platform demonstrations, follow-up, objection handling, and sales conversion.\nOwn and grow a portfolio of high-value clients across the Canadian market, providing responsive service and supporting their ongoing platform, account, and funding needs.\nServe as the key point of contact for priority clients throughout the client lifecycle, including onboarding, activation, ongoing engagement, service support, and long-term relationship management.\nIdentify opportunities to deepen existing client relationships and improve client engagement.\nCollaborate with the Store Manager in the other city and cross-functional teams to share best practices and maintain consistent standards across locations.\nWork at off-site pop-up locations, booths, and brand activations at malls, campuses, conferences, and other external venues to acquire new clients and build brand awareness.\nClient Experience, Relationship Management, Marketing & Community Engagement\nEnsure every visitor receives professional, knowledgeable, timely, and inclusive service.\nIntroduce Moomoo’s platform, products, tools, and services, and support clients with account opening, funding, platform setup, app navigation, and general inquiries - supporting the full client journey from onboarding and activation through ongoing engagement and long-term relationship development.\nResolve or appropriately escalate complex client, account, technical, product, privacy, complaint, or compliance matters.\nProvide structured client feedback and market insights to internal teams to improve product, service, and client experience, and implement improvements that strengthen satisfaction, engagement, retention, and referrals.\nManage and grow relationships with high-value clients across the Canadian market.\nDeliver a premium relationship experience to sophisticated investors, including high-value, high-net-worth, and active-investor segments.\nBuild trusted, long-term client relationships through proactive communication, thoughtful follow-up, and professional service, maintaining a regular engagement cadence with priority clients.\nPartner with Marketing and other teams to plan and execute approved store campaigns, workshops, platform demonstrations, community events, client engagement activities, educational sessions, appreciation events, and premium client programs.\nBuild approved local relationships and coordinate event logistics, promotional materials, content, vendors, on-site execution, and follow-up. \nMaintain accurate CRM records, client notes, service plans, follow-up actions, and documentation.\nCompliance & Risk Management\nPromote a strong culture of compliance, operational discipline, client protection, privacy, and appropriate escalation.\nEnsure store activities comply with applicable CIRO requirements, FINTRAC and anti-money-laundering obligations, privacy requirements, client communication standards, MFC policies, and other applicable laws and regulations.\nIdentify and escalate operational, conduct, service, or risk-related concerns when appropriate.\nRequirements\nEducation & Experience\nBachelor’s degree in Business, Finance, Management, or a related field is preferred. \nCompletion of the Canadian Securities Course, CSC, and Conduct and Practices Handbook, CPH.\nAt least ten years of relevant experience in retail financial services, banking, brokerage, fintech, or another regulated client-facing environment.\nDemonstrated experience managing a retail store, financial services branch, client experience centre, or comparable operation and leading a client-facing sales or service team.\nProven ability to achieve sales, client-acquisition, business-growth, and operational performance targets.\nKnowledge & Capabilities\nStrong project management, leadership, coaching, decision-making, conflict-resolution, and performance-management capabilities.\nFluency in English, Mandarin and/or Cantonese is required, with strong verbal and written communication skills and the ability to serve clients professionally. Proficiency in Korean or French is an asset.\nA proactive, hands-on, and results-oriented approach to sales, client acquisition, business development, and store operations.\nStrong client-facing and communication skills, with the ability to work effectively with diverse clients, employees, executives, contractors, and external partners.\nSolid understanding of financial markets, self-directed investing, brokerage platforms, investment products, and Canadian financial-services regulations.\nFamiliarity with North American capital markets, including U.S. and Canadian equities, ETFs, fixed income, foreign exchange, and market structure, is an asset.\nKnowledge of options, margin, order types, and trading-related risk concepts is an asset.\nUnderstanding of Canadian registered accounts, including RRSP, TFSA, and FHSA, and other wealth-planning topics is an asset.\nStrong organization, attention to detail, problem-solving, and judgment, with the ability to manage multiple priorities and escalate issues appropriately.\nComfort with digital trading platforms, CRM systems, performance dashboards, reporting tools, and other business technology.\nAbility to work independently as the assigned store’s primary leader while maintaining close alignment with management and cross-functional teams.\nProgress toward or completion of PFP, CFP, CIM, CFA, or other relevant professional designations is a strong asset.\nLicensing, Travel & Availability\nCompletion of the Canadian Securities Course (CSC) is preferred; relevant CIRO registration or other Canadian financial-services licensing is an asset.\nWillingness and ability to travel between Toronto and Vancouver multiple times per year, particularly during the first year, for training, planning, store-opening preparation, collaboration, and operational alignment.\nWillingness and ability to complete any licensing, registration, training, or internal approval required for the role.\nAbility to work on-site at the assigned location, attend the site regularly during development and construction, and work evenings, weekends, or public holidays when required for project milestones, training, events, launch, or ongoing operations.\nBenefits\nWhat We Offer\nCompetitive salary, comprehensive benefits, and performance-based incentives\nOpportunities for professional growth in a fast-growing fintech company\nWork in a company that’s a global leader in online brokerage and wealth management\nHow to Apply\nIf you are a results-driven individual with a passion for operations and technology in the trading world, we want to hear from you. Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this role.\nJoin Moomoo Canada and help shape the future of retail trading in Canada!\nThank you for your interest in Moomoo Financial Canada. If you would like to download our App and give it a try, you do not need to deposit funds and can explore what the future of investing looks like. Click https://www.moomoo.com/ca/download to download our App now.\nThank you for your interest in Moomoo Financial\nMoomoo Canada Human Resources Team\nDisclaimer:\nEqual Opportunity\nMoomoo Financial Canada (MFC) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. WE welcome applications from all qualified individuals, including but not limited to those from racialized communities, Indigenous peoples, persons with disabilities and members of the LGBTQ+ community.\nMFC is committed to providing reasonable accommodations throughout the recruitment process in accordance with the Accessibility For Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage, please let us know, and we will work with you to meet your needs.\nAll employment offers are contingent upon meeting any applicable regulatory, licensing, or background check requirements. Candidates must be legally authorized to work in Canada at the time of application.\nBy applying to this position, you acknowledge that your personal information will be collected and used for recruitment purposes in accordance with applicable privacy laws.\nArtificial Intelligence (AI) Usage\nMoomoo Financial Canda (MFC) values fairness, transparency, and privacy in our recruitment process. Please not that cetain stages of our hiring process may involve the use of Artificial Intelligence (AI) or automated tools to assist our recruiters in screening applications and assessing qualifications.\nThese tools are designed only to support human decision-making and do not make final hiring decisions. 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