CX Automations Engineer

Moon Active is looking for a hands-on CX Automation Engineer to drive the next technological evolution of our global support department. In this hands-on role, you will bridge high-level strategy and technical execution-shaping the vision for our support automation roadmap as well as actively building it.

You will transform operational workflows and eliminate manual friction points using cutting-edge AI agents, LLMs, and orchestration platforms, allowing our live team to focus on high-value player interactions. You will take projects from abstract concepts to production-ready automations built for global scale.

Responsibilities

• Actively build, code, and deploy automated solutions and AI agents to solve operational bottlenecks.

• Architect, code, and maintain complex automated workflows and backend integrations using tools like Torq.

• Design, test, and optimize prompt chains, autonomous AI agents, and custom LLM workflows.

• Analyze support data to identify manual overhead and implement immediate automation solutions.

• Partner with Product, R&D, CRM, and Data teams to bridge technical gaps.

• Establish and track KPIs (deflection rates, cost savings, CSAT) to continuously optimize automation performance.

Requirements

• 1+ years of proven experience building and shipping AI-driven applications or complex automations.

• Bsc in Industrial Engineering, Information Systems or similar field.

• Demonstrate basic to intermediate scripting skills (Python/JavaScript) along with experience using AI coding assistants (e.g., Cursor, Copilot).

• Bring practical expertise in enterprise orchestration platforms (Torq, Make, Zapier) and modern CRM ecosystems (Zendesk, Salesforce).

• Deep familiarity with LLM APIs and advanced prompt engineering techniques.

• Combine strong data literacy (SQL/BI experience is a plus) with a self-starter mindset to take projects from concept to production.

• Full proficiency in both Hebrew and English.