{"id":3489588,"url":"https://alion.io/job/moon-tech-customer-success-manager-ksa","title":"Customer Success Manager - KSA","company":{"id":94166,"name":"Moon Tech","domain":"moontech.co","url":"https://alion.io/company/moon-tech","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":97000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-27T11:59:18Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T07:31:34Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About MoonTech\nMoonTech is an agentic AI company for creator commerce built for guaranteed conversions, not promises Operating as an autonomous closed-loop system, MoonTech replaces legacy platform tools and superficial metrics (like reach and impressions) with a crew of 7 specialized AI agents (Moon AI) that manage the full campaign lifecycle from client brief and creator matching to live execution, real-time ad optimization, and verified sales attribution\nRole Overview\nA Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.\nResponsibilities\nAccount Ownership & Relationships\nOwn performance-driven accounts:manage performance and influencer marketing accounts focused on ROAS and commercial outcomes.\n\nBuild strategic relationships:develop strong client relationships and align account strategies with business goals.\n\nPerformance Optimization & Growth\nDrive optimization:improve campaign performance, ROAS, and account efficiency.\n\nLead retention and growth:develop growth plans, improve retention, and identify upselling opportunities.\n\nProduct & Cross-Functional Collaboration\nTranslate client needs into solutions:partner with Product to turn client requirements into actionable inputs.\n\nDrive cross-functional alignment:coordinate with BI, Operations, Finance, Influencer, and Product.\n\nImprove workflows:identify process gaps and proactively drive improvements.\n\nAnalytics & Reporting\nAnalyze performance:interpret dashboards, campaign data, and key performance metrics.\n\nIdentify opportunities:spot performance gaps and translate insights into actionable recommendations.\n\nOperational Excellence\nOwn execution end-to-end:take accountability for account performance and client satisfaction.\n\nOperate independently:manage priorities, solve problems, and deliver results with minimal supervision.\n\nQualifications\n5-7 years of total experience, including 3+ years in Account Management or Customer Success.\n\nExperience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments.\n\nA background in performance marketing, influencer marketing, affiliate, or agency + product environments.\n\nExperience with SaaS or tech platforms and cross-functional collaboration.\n\nStrong analytical skills and data literacy.\n\nStrong 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