{"id":702812,"url":"https://alion.io/job/moon-tech-customer-success-manager","title":"Customer Success Manager","company":{"id":94166,"name":"Moon Tech","domain":"moontech.co","url":"https://alion.io/company/moon-tech","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":91,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":120,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":99000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1206},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-04-07T10:38:05Z","employer_posted_date":"2026-04-07","last_verified_at":"2026-10-12T12:57:38Z","board_verified":true,"closed_at":null,"days_open":190,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":189},"description":"Role Overview:\nA Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.\nKey Responsibilities\nOwn performance & influencer marketing accounts (ROAS-driven)\n\nLead optimization, retention, growth planning, and upselling\n\nBuild strong, strategic client relationships\n\nCollaborate closely with Product to translate client requirements into actionable inputs\n\nCoordinate cross-functionally (BI, Ops, Finance, Influencer, Product)\n\nIdentify workflow gaps and proactively improve processes\nWhat We’re Looking For\n\n5-7 years total experience, with 3+ years in Account Management or Customer Success\n\nExperience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)\n\nExposure to SaaS/product environments and cross-functional collaboration\n\nStrong analytical skills and data literacy\n\nHigh ownership, accountability, and ability to operate with minimal supervision\n\nPreferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.\n\nWhy Join Us\nMoonTech is an AI-first, agentic workflow company transforming influencer performance marketing through autonomous AI agents. Our platform automates the entire campaign lifecycle, enabling brands to launch, manage, optimize, and scale creator campaigns with guaranteed conversions and measurable ROI. Powered by proprietary ground truth data, MoonTech is pioneering the category of Conversion Intelligence for the creator economy.","description_format":"text","description_chars":1740,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Influencers","Content Creation"],"lifecycle":[{"event":"open","at":"2026-09-11T03:12:18Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.811,"p_room":0.36,"age_days":189,"expected_fill_days":120,"reasons":["conf:41","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/moon-tech-customer-success-manager","json_url":"https://alion.io/job/moon-tech-customer-success-manager.json","meta":{"generated_at":"2026-10-14T11:08:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13296,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94166},"rest":"https://alion.io/mcp/rest/get_company?id=94166"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoon-tech-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoon-tech-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoon-tech-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moon-tech-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoon-tech-customer-success-manager"}]}