Product Manager, Identity
Locations Supported
London, UK
Relocation available: No
Work pattern:
This role will be hybrid
About the Opportunity
In this role, you will own the roadmap for the systems that establish and verify who a MoonPay customer is, from sign-in through KYC clearance. This spans authentication (sign-in, MFA, session security), identity verification (KYC tiers, risk scoring, sanctions screening), and document verification, the vendor-driven flows that sit inside the KYC funnel.
You will sit within the Identity team and work closely with Compliance, Risk/Fraud, Legal, and Engineering, as well as the third-party identity verification vendors MoonPay relies on.
Your work will directly impact onboarding conversion, fraud loss, and MoonPay's ability to operate compliantly across multiple countries, balancing customer experience against risk and regulatory requirements on every decision.
This is a great opportunity for someone who wants to own a product area where user experience, fraud risk, and hard regulatory constraints all collide, and who's motivated by getting that balance right rather than optimizing for just one of the three.
What You Will Do
Own the roadmap for authentication and identity verification, prioritizing across conversion, fraud/risk reduction, and regulatory requirements.
Drive improvements to onboarding funnels, reducing drop-off in document capture and verification while maintaining or improving fraud and conversion rates.
Manage and evaluate third-party KYC/IDV vendor relationships, including performance, cost, and regional coverage.
Partner with Compliance and Legal to translate regulatory requirements into product specs and rollout plans.
Work with Engineering to ship changes to authentication flows without introducing account-takeover or fraud exposure.
Define and track funnel metrics.
Represent Identity in cross-functional planning with Risk, Fraud, Compliance, and Legal stakeholders.
About You
Must-have experience and skills
4+ years of product management experience, with meaningful time spent on identity verification, KYC/AML, fraud, or authentication/security products.
Working familiarity with KYC/AML concepts and authentication concepts.
Experience managing or evaluating third-party identity/KYC vendors.
Comfort operating in a regulated, multi-region environment where the same feature behaves differently by jurisdiction.
Nice-to-have experience
Background in fintech, crypto, or another regulated marketplace.
Experience with sanctions screening, PEP/adverse media checks, or transaction monitoring.
Bonus Points
Experience with crypto-native authentication (wallet-based sign-in, sign-in with Ethereum) or crypto compliance requirements.