{"id":2630702,"url":"https://alion.io/job/moonpig-warehouse-fulfilment-manager","title":"Fulfilment Operations Manager","company":{"id":51474,"name":"Moonpig","domain":"moonpig.com","url":"https://alion.io/company/moonpig","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Almere, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":246},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T14:19:44Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-28T08:31:35Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Fulfilment Operations Manager | Almere, Netherlands - On-site (Minimum 4 days days per week) | Competitive Salary + Benefits\nAbout the Role\nAt Greetz, we help people make meaningful connections through thoughtful gifts and surprises. Behind every balloon and gift we send is a team making sure everything runs smoothly.\nWe're looking for a Fulfilment Operations Manager to lead our warehouse and fulfilment operations in Almere. You'll help our teams deliver great service, maintain high standards and find better ways of working, even during our busiest seasons.\nYou'll lead two Team Leads who together support around 40 permanent colleagues across our warehouse and production teams. You'll also manage workforce planning and work closely with our staffing agency to make sure we have the right support during seasonal peaks.\nReporting to our Head of Operations, you'll play an important role in shaping how we work today and preparing our operations for the future.\nWe are offering a year-long contract (12 months) initially, with a view to converting into a permanent contract upon successful completion.\nKey Responsibilities\nLead our warehouse and fulfilment operations, keeping everything safe, efficient and on track.\nCoach and support two Team Leads, helping them develop their teams and create a positive working environment.\nTake ownership of team performance, engagement and development across approximately 40 permanent colleagues.\nBuild a strong partnership with our staffing agency to support flexible staffing during busy periods.\nOversee the packing of balloons and gifts, making sure orders meet our quality standards.\nBuild and maintain reliable processes that work well throughout the year, including during seasonal peaks.\nWork closely with our Health & Safety team to maintain a safe workplace and improve working practices.\nIdentify and address safety risks, encouraging colleagues to share ideas and take an active role in making their workplace safer.\nSupport annual budget planning and manage labour costs throughout the year.\nPlan staffing needs using expected order volumes, seasonal demand and available capacity.\nBalance service levels, staffing flexibility, operational capacity and costs while staying within budget.\nLead improvements across warehouse and fulfilment operations, making processes simpler, more efficient and easier to scale.\nIdentify operational bottlenecks and put practical, lasting solutions in place.\nExplore opportunities to improve processes through automation, equipment upgrades and smarter ways of working.\nPartner with Delivery, Product, Finance, Supply Chain and Commercial teams to keep operations aligned with wider business needs.\nReview new products, initiatives and requests to understand how they could work within our operations.\nShare clear, timely operational input so that plans are realistic and achievable.\nBuild and maintain positive working relationships with external partners, including staffing agencies, equipment suppliers and process improvement specialists.\nPlan ahead for future operational needs, including machinery, automation and external support, to help our operations grow sustainably.\nAbout You\nWe're looking for someone who enjoys leading people, solving problems and making things work better. Someone who can balance the needs of the team with the day-to-day demands of a busy operation.\nHere's what will help you succeed:\nAbility to manage daily performance across safety, quality, service and cost.\nExperience planning staffing needs and managing busy periods, including working with temporary or flexible teams.\nConfidence managing budgets and labour costs, with a practical approach to balancing capacity and spend.\nExperience improving operational processes and finding effective solutions to everyday challenges.\nA strong commitment to Health & Safety, with a collaborative approach to involving colleagues in improvements.\nAbility to work well with different departments and external partners, sharing ideas and operational needs clearly.\nA hands-on, supportive leadership style, combined with the ability to plan ahead and prepare operations for growth.\nFluency in both Dutch and English is essential. While both languages are used at Greetz, Dutch is the main language spoken in our day-to-day warehouse and fulfilment operations. You'll need to feel confident communicating in Dutch with colleagues and teams, while also being comfortable working in English with other departments and stakeholders.\nNice to have:\nGreen belt certified. \nThis is an on-site role based at our fulfilment facility in Almere, with a requirement to work a minimum of 4 days on-site (80% office & 20% floor). You'll work closely with our warehouse and production teams, providing hands-on leadership and helping everything run smoothly.","description_format":"text","description_chars":4813,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Gifts, Party Supplies & Souvenirs"],"lifecycle":[{"event":"open","at":"2026-10-15T16:04:11Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":1,"age_days":12,"expected_fill_days":49,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/moonpig-warehouse-fulfilment-manager","json_url":"https://alion.io/job/moonpig-warehouse-fulfilment-manager.json","meta":{"generated_at":"2026-10-28T11:18:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14720,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51474},"rest":"https://alion.io/mcp/rest/get_company?id=51474"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoonpig-warehouse-fulfilment-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoonpig-warehouse-fulfilment-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoonpig-warehouse-fulfilment-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moonpig-warehouse-fulfilment-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoonpig-warehouse-fulfilment-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2630702}},{"tool":"search_jobs","arguments":{"company":"moonpig.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2630702},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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