{"id":383523,"url":"https://alion.io/job/more-com-customer-care-specialist","title":"Customer Care Specialist","company":{"id":5775,"name":"d","domain":"more.com","url":"https://alion.io/company/more","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marousi, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":29000,"period":"year","method":"role_country_seniority_unknown","sample_n":38},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Jira","optional":false},{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T16:35:44Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":6},"description":"More.com offers a pan-Εuropean ticketing marketplace with 12 years of experience, thousands of clients, and millions of tickets issued annually. In 2021, More.com started expanding its ticketing services in Europe and is currently present in 5 countries.\nAt More.com, our mission is to offer the most advanced ticketing platform with unprecedented agility and cutting-edge technology while providing an amazing experience both to our customers and our event producers.\nWe are looking for a Customer Care Specialist with great enthusiasm for the event ticketing industry to join our team. The successful candidate will be responsible for handling requests through phone / live chat from customers and clients as well as providing on premise support to live events. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.\nWhat you will do\nProvide support over email/Live chat (B2C, B2B)\nHandle phone calls to create new online ticket reservations through our website \nHandle issue, re-issue, refund requests for Event & Ferry Tickets (B2C)\nProvide on-site customer support and box office operations at live events, including concerts, sporting events and festivals\nMake outbound calls to troubleshoot Organizer issues\nBe able to jungle between tasks and coordinate teams respectively\nEnsure & provide quality of service i.e., handle inquiries & complaints from customers/client in a friendly, yet professional manner\nRequirements\n2-3 years proven working experience as a support consultant\nProven experience in a technical or implementation consulting role, with a focus on AI/machine learning solutions\nAbility to work in shifts \nWillingness and flexibility to work at live events (concerts, sporting events, festivals)\nFluency in Greek and English, both verbal & written\nKnowledge of Microsoft suite (Dynamics, Jira etc), OpenCX or similar, Intercom or any similar live chat platform\nStrong organizational skills with the ability to manage multiple projects, prioritize tasks, and meet deadlines\nKnowledge of ForthCRS - Certus System will be a plus\nBenefits\nBonus scheme based on your performance\nHealth insurance for you and your family\nTop of the line tools and equipment\nCareer and competencies development\nModern workspace environment\nEmployee Wellness Program (daily group sessions led by professional coaches)","description_format":"text","description_chars":2345,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Greek","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing"],"lifecycle":[{"event":"open","at":"2026-09-05T22:14:25Z"},{"event":"close","at":"2026-10-21T11:10:39Z"},{"event":"reopen","at":"2026-10-27T13:15:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/more-com-customer-care-specialist","json_url":"https://alion.io/job/more-com-customer-care-specialist.json","meta":{"generated_at":"2026-11-02T22:58:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32221,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5775},"rest":"https://alion.io/mcp/rest/get_company?id=5775"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmore-com-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmore-com-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmore-com-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/more-com-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmore-com-customer-care-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":383523}},{"tool":"search_jobs","arguments":{"company":"more.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":383523},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}