{"id":3098695,"url":"https://alion.io/job/morgan-advanced-materials-customer-service-representative-6-month-fixed-term","title":"Customer Service Representative - 6 month fixed term","company":{"id":2842003,"name":"Morgan Advanced Materials","domain":"morganadvancedmaterials.com","url":"https://alion.io/company/morganadvancedmaterials","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St. Marys, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T16:56:44Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-03T13:42:52Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Overview\nAt Morgan Advanced Materials, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials.\nWithin our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers.\nOur products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air.\nKey Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.\nResponsibilities\nCustomer Service Representative (Fixed-Term Contract - 6 Months)\nSt. Marys, PA | Full-Time\n Morgan Advanced Materials makes specialist products used across a wide range of industries, helping customers solve practical engineering and manufacturing challenges. Behind every order, quote, and customer question is a team that keeps things running smoothly. This role sits at the heart of that process. You'll be the person customers rely on for accurate information, timely support, and a service experience that makes their jobs easier, not harder.The Role\nYou'll work closely with customers by phone and email, helping with quotes, orders, account questions, and technical support queries. It's a role for someone who enjoys solving problems, keeping things organized, and making sure details don't slip through the cracks. Accuracy matters here. Whether you're entering orders, providing pricing information, or resolving an issue, you'll help ensure customers get exactly what they need the first time around.What You'll Do\nRespond to customer enquiries by phone and email\nPrepare and provide accurate quotations in a timely manner\nProcess customer orders with a high level of accuracy\nInvestigate and resolve customer issues within agreed service levels\nProvide technical product support using established procedures\nMaintain detailed records of customer interactions, enquiries, and resolutions\nBuild strong relationships by understanding customer needs and responding appropriately\nCollaborate with colleagues across the business to resolve customer questions\nGather and report customer feedback and satisfaction data\nDevelop your knowledge of Morgan products and how customers use them\nQualifications\nAbout You\nExperience in a customer service, customer support, order management, or inside sales support role\nConfident preparing quotes and processing orders accurately\nComfortable handling customer issues and finding practical solutions\nAble to manage multiple priorities while maintaining attention to detail\nExperience using CRM systems, databases, or customer management tools\nStrong written and verbal communication skills\nNaturally organized, proactive, and customer-focused\nEnjoy working as part of a team and helping others when needed\nTechnical aptitude or experience supporting product-related enquiries would be beneficial\nWhat You'll Get\nFull-time, 6-month fixed-term contract\nOpportunity to join an established manufacturing business with a supportive team environment\nHands-on experience working with customers across a range of industries\nTraining on products, systems, and processes\nCompetitive compensation and benefits package in line with company policies\nInterested?\nIf you enjoy helping customers, solving problems, and keeping things running smoothly (while keeping order entry errors at a perfect zero), we'd love to hear from you.This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), and Nuclear Regulatory Commission (NRC). All applicants must be U.S. persons as defined by 22CFR120.15.\nMorgan Advanced Materials is an EEO/AA/M/W/D/V Employer\nMorgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status. 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