{"id":3682410,"url":"https://alion.io/job/morgan-advanced-materials-customer-services-coordinator-2","title":"Customer Services Coordinator","company":{"id":2842003,"name":"Morgan Advanced Materials","domain":"morganadvancedmaterials.com","url":"https://alion.io/company/morganadvancedmaterials","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rugby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-03T13:42:52Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T14:52:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nMorgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.\nWe are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.\nThe Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.\nKey Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.\nOverview\nTo deliver effective customer service before, during, and after the purchase of ceramic products.\nManage customer orders, inform them about deliveries, and serve as a contact for support. \nTo assist the business and commercial team by serving as the primary point of active communication with both external and internal teams.\nResponsibilities\nMain Responsibilities\nCustomer Interaction Management: First point of contact for customers. To handle inquiries via phone, email, or other platforms to ensure that customers receive timely and accurate information.\nIssue Resolution: Responsible for resolving customer issues by liaising with different departments such as Operations, Finance, and Sales. Effective issue resolution often involves problem-solving, negotiation, and escalation when necessary. If a delivery is late, customer services update the customer based on information agreed with Operations and Sales team.\nSales Forecast: Update the weekly cell forecast documents, aligning planned and actual sales with system orders. Coordinate with the Sales team to ensure planned numbers reflect customer needs. Present forecast sales numbers for designated cells at the weekly SIOP meeting, including details on risks, potential upside, and other relevant information to maintain sales forecast accuracy.\nOrders and Contract review: Responsible for adding new orders into the Contract Review system, confirming price, lead-times, quantities, and other order details are in-line with quotations. Handle inter-company orders for products/materials and administer IFS part data creation\nLogistics: Notify the logistics department of the weekly dispatches, emphasizing any changes to customer requirements, including packaging materials. Verify invoice proofs for correctness, materials, and shipment weight\nConsignment stocks: Check consignment stock levels daily/weekly and invoice weekly. Report any low or high stock levels to the Sales & Operations team.\nAccount Management Support: Develop and maintain relationships with customers. Contact customers to secure orders, sales forecasts, and general business intelligence. \nCollaboration with Other Departments: Attend weekly order book meeting with the Operations team to review inventory, forecasting, and production schedules. Ensure the Quality team understand the certification required for each customer order, checking documents are produced and provided to customers.\nMaintaining Customer Records: Keep accurate records of customer interactions, orders, complaints, and resolutions in SharePoint. This information is crucial for tracking issues over time and identifying areas for improvement.\nFinance: Support credit control if there is a delay in customer payments. Raise credit notes requests\nEHS: Adhere to all safety protocols and procedures, ensuring a safe ‘6S’ working environment for all employees and compliance with relevant health and safety regulations. \nQualifications\nQualifications and Skills\nPromptly addresses customer inquiries.\nEnsures commitment to customer promises\nProvides technical or other information to customers to support orders\nAppropriately escalates customer concerns\nAdvocates for the customer perspective in Morgan\nUnderstand products: features, benefits, and customer use cases.\nExperience with customer interactions, identifying needs, building relationships, and enhancing satisfaction.\nStrong communication, planning and organisational abilities\nAnalytical and data driven\nExperience of ERP and Client Relationship Management platforms\nProficient in Microsoft Office.\nMorgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status. 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