{"id":1885711,"url":"https://alion.io/job/morgan-stanley-application-support","title":"Application Support","company":{"id":40230,"name":"Morgan Stanley","domain":"morganstanley.com","url":"https://alion.io/company/morgan-stanley","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":82,"open_postings":152,"ghost_share":0,"stale_share":0.697,"repost_share":0.007,"time_to_fill_p50_days":39,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"Amazon Aurora","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon S3","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"AWS Fargate","optional":false},{"name":"AWS Lambda","optional":false},{"name":"C#","optional":false},{"name":"Celery","optional":false},{"name":"Django","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Go","optional":false},{"name":"Grafana","optional":false},{"name":"GraphQL","optional":false},{"name":"JavaScript","optional":false},{"name":"Kibana","optional":false},{"name":"Perl","optional":false},{"name":"PostgreSQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"RabbitMQ","optional":false},{"name":"React.js","optional":false},{"name":"Splunk","optional":false},{"name":"Unix","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-03-27T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-06T23:35:35Z","board_verified":true,"closed_at":null,"days_open":194,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":193},"description":"In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.\nThis is a Lead Software Production Management & Reliability Engineering position at Director level which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.\nSince 1935, Morgan Stanley has been known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.\nDepartment Profile\nMorgan Stanley Wealth Management (MSWM) Technology is the global technology department responsible for the design, development, delivery and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management (MSWM) business. The department is comprised of 10 organizations: Sales, Banking & Corporate-Client Technology, Investment Products & Markets Technology, Client Reporting, Core Processing, Private and International Wealth Management Technology, Technology Integration Office, Enterprise Infrastructure & Production Management, Capital Markets Application & Data Services, Deployment Planning & Release Management, and the Chief Operating Office.\nThe Reliability Operations (RO) within WMT is responsible for providing swift, courteous, and knowledgeable customer service to end users of the production systems. This position is focused on user and systems support, answering hotline calls, monitoring systems alerts, and taking corrective action. Technical understanding is important as well as the ability to speak to users and understand their problems. In addition to direct user support tasks, the team performs infrastructure related tasks including process configuration, hardware capacity planning, event management, release work, and support tool development to ensure any repetitive tasks are packaged to remove any element of risk.\nPosition Overview\nThe Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SME’S managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization’s technology related outages, collaboration on technology projects\nfocused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within Morgan Stanley. Additionally, partners with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform.\nAs a team member with expertise in deep analytical triage, you will provide subject matter expertise in debugging, issue analysis and troubleshooting, working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. Produce guidance documentation, standards and procedures, products assessments, and training material including working with the various application and infrastructure support teams ensuring that they are documenting every single troubleshooting step in Morgan Stanley knowledge base system to resolve issues in a faster time frame. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve the user experience.\nThis position will mainly perform DevOps/ SRE role in Application support, Platform Stability and Resiliency.\nRole & Responsibilities:\nProactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team owns all issues escalated to us until it is resolved or a workaround is provided for end users to continue functioning.\n\nResponsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage\n\nResponsible for the stability of the Production environment\n\nDevelop and continually revise in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production.\n\nAs the gatekeepers of the Production environment, responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production.\n\nResponsible for servicing all requests for data or other activities that require access to Production systems\n\nWork with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard\n\nResponsible for maintaining and growing a body of knowledge that is accessible to all team members. Ensure information regarding any support related activities or issues are available and easily accessible. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems.\n\nPrimary skills\nMinimum 5-7 years of experience developing and/or supporting enterprise applications\n\n3-5 years of experience leading a small-to-medium team with similar skill sets\n\nWillingness to embrace Agile practices and DevOps/SRE concepts\n\nWorking knowledge of DevOps and observability tools (e.g., Grafana, Prometheus, Splunk, Kibana)\n\nStrong analytical skills, including problem determination and recovery/resolution processes\n\nAbility to interface with and build strong working relationships across technology teams, business analysts, and vendors\n\nUnderstanding of database engineering and the ability to develop high-quality database solutions\n\nExperience with AWS services such as EC2, ECS, S3, Fargate, Aurora, and Lambda\n\nHands-on scripting experience with Python and working knowledge of Java\n\nAdministrative competence in at least one major programming language or platform (e.g., Perl, PowerShell, Unix scripting, Java, C#, .NET)\n\nExposure to application technologies such as JavaScript, React, GraphQL, Python, Django, Celery, PostgreSQL, Golang, ElasticSearch, RabbitMQ and Kafka.\n\nExperience with web analytics tools (preferably Adobe Experience Cloud) is a plus\n\nFast learner who thrives in a fast-paced environment\n\nStrong organizational skills and the ability to manage multiple tasks and high-pressure outage situations through resolution\n\nDriven to learn new technologies and techniques and to be an integral member of the team\n\nHands-on experience administering large-scale, high-availability systems and using tools to monitor performance and availability\n\nExperience in creating technical architecture documentation\n\nExcellent written and verbal communication skills for technical discussions across management layers\n\nBS/MS degree (or equivalent), preferably in a quantitative discipline (e.g., Computer Science, Computer Engineering)\n\nExperience with on-call support and the ability to respond to emergencies on a 24/7 basis\n\nExperience in the financial services industry is a plus\n\nAssist with investigating and troubleshooting production issues, and actively mentor/coach/train team members\n\nSecondary Skills\n5-10 years of experience supporting or developing transaction-based systems\n\nHands-on technical professional who understands both code and infrastructure\n\nProven operational/support background with strong understanding of incident, problem, and change management to drive stability across organizations\n\nAbility to lead outage incidents by coordinating cross-team response and user communications through resolution\n\nStrong focus on metrics, monitoring, and trend analysis\n\nStrong problem-solving skills with the ability to analyze and interpret data\n\nAbility to build strong relationships and coordinate effectively with multiple parties during outages, while providing clear updates to APG and BU partners\n\nComfortable with an on-call rotation, including weekend work\n\nStrong end-user support skills; able to partner with users to diagnose issues and drive to resolution\n\nSelf-motivated with excellent written and verbal communication; able to communicate clearly and concisely\n\nStrong ownership mentality with a focus on customer satisfaction\n\nDetail-oriented and well organized, with strong analytical skills\n\nExperience working in a virtual and/or global team environment\n\nSelf-starter with a “can-do” attitude and the ability to multitask effectively\n\nFamiliarity with ITIL concepts, especially incident and problem management\n\nWe have a track record of innovation and passion for unlocking new opportunities, we help our clients raise, manage and allocate capital. We do this by offering a wide range of investment banking, securities, wealth management and asset management services.\nAll that we do at Morgan Stanley is driven by our five core values: do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back. These aren’t just beliefs, they guide the decisions we make every day, ensuring we do what's best for our clients, communities and more than 80,000 employees around the world. And at the core of our success are the people who drive it - relentless collaborators and creative thinkers who are fueled by diverse thinking and experiences.\nWherever you are in our 1,200 global offices, you’ll have the opportunity to work alongside the best and the brightest in an environment where you are empowered to achieve your full potential. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.\nMorgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.\nIt is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.\nMorgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).\nTo qualify, applicants must be legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status.\nWHAT YOU CAN EXPECT FROM MORGAN STANLEY:\nAt Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that’s differentiated - and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. 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