{"id":1299657,"url":"https://alion.io/job/morgan-stanley-capacity-planning-analytics-vp","title":"Capacity Planning & Analytics, VP","company":{"id":40230,"name":"Morgan Stanley","domain":"morganstanley.com","url":"https://alion.io/company/morgan-stanley","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":88,"open_postings":211,"ghost_share":0,"stale_share":0.483,"repost_share":0.014,"time_to_fill_p50_days":55,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States","Salt Lake City, United States","Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":139000,"max_usd":261000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2576},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Erlang","optional":false},{"name":"Machine Learning","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SAS","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-22T16:36:11Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Position Summary\nThe Vice President, Capacity Planning & Analytics is responsible for leading long-range workforce and resource planning for our contact center operations. The role is also responsible for the creation and implementation of advanced analytics functions that enable data-driven business decisions across multiple lines of business. This individual will own forecasting, staffing, and capacity models to ensure optimal service levels at efficient cost and adhering to contractual obligations, in close partnership with multiple internal departments. This role develops and oversees accurate demand forecasts, staffing plans, and analytical models that balance client experience, operational efficiency, cost management, and headcount outcomes.\nAs a strategic leader, Vice President reports to an Executive Director, and partners closely with leaders to translate complex data into actionable insights, optimize resource allocation, and influence key business decisions. The role drives continuous improvement of forecasting methodologies, analytical frameworks, and decision-support tools to ensure the organization can anticipate business trends and respond effectively to changing client and operational demands.\nKey Responsibilities\nLead the development, execution, and governance of short-, medium-, and long-term demand forecasting models across multiple business lines and contact channels.\nTranslate business forecasts into staffing and capacity plans that align service, productivity, financial, and growth objectives.\nBuild forecasting models for volume, AHT, shrinkage, attrition and occupancy to inform hiring and scheduling\nDevelop scenario-based forecasting models to assess operational, financial, and headcount impacts under varying business conditions.\nBuild cross-skill and blended workforce models to optimize staffing for agent supporting multiple channels/lines of business\nMonitor forecast accuracy and service level performance, adjusting plans for seasonality, promotions, call driving events and business change\nBuild scenario and what if models to support leadership risk assessment\nOwn capacity, forecasting and operational effectiveness reporting for key stakeholders\nEvaluate WFM and Ai tools and drive continuous process improvement\nLead the headcount planning process and present recommendations to senior leadership\nLead and develop capacity planning analysts\nLeverage sophisticated analytical techniques to identify trends, opportunities, and risks that impact workforce and business performance.\nDeliver actionable insights that support executive decision-making and strategic planning.\nEstablish analytical frameworks and performance metrics that measure operational effectiveness, capacity utilization, and client experience outcomes.\nUtilize large and complex data sets from multiple sources to develop predictive and prescriptive analytics solutions.\nApply statistical modeling, forecasting techniques, and advanced analytical methods to solve complex business problems.\nDrive innovation through the use of automation, machine learning, and emerging analytics technologies where applicable.\nEnsure analytical integrity, data quality, and governance standards across forecasting and reporting processes.\nServe as a trusted advisor to executive leadership on forecasting assumptions, capacity strategies, staffing implications, and business performance.\nFoster a culture of continuous improvement, analytical rigor, and data-driven decision making.\nCollaborate across Operations, Finance, Technology, Risk, and Business Management functions to ensure alignment on strategic priorities.\nRequired Experience\n7+ years of experience in forecasting, workforce planning, analytics, data science, operations research, or a related quantitative discipline.\nProven experience leading forecasting and analytical functions within a complex, multi-line-of-business environment.\nDemonstrated success developing demand forecasts, staffing models, and strategic workforce planning methodologies.\nStrong executive presence with the ability to influence senior stakeholders and drive cross-functional alignment.\nExperience working with large, complex data sets and transforming data into actionable business insights.\nStrong knowledge of programming and analytics tools such as Python, SQL, R, SAS, or similar technologies.\nExperience with statistical forecasting methods, Erlang C/queuing models (including chat concurrency models and BI tools (Genesys, Power BI, Tableau, MS Office)\nExperience modelling multi-skill/blended agent staff across channels (chat/back office work) and lines of business\nDemonstrated ability to solve complex business challenges through structured analytical approaches.\nLeadership Competencies\nStrategic thinker with strong business acumen.\nExceptional problem-solving and critical-thinking skills.\nAbility to balance client experience, operational performance, cost efficiency, and workforce investment decisions.\nProven track record of leading teams, developing talent, and delivering measurable business outcomes.\nSuccess Measures\nForecast accuracy and model performance.\nEffective staffing and capacity planning outcomes.\nImproved operational efficiency and resource utilization.\nEnhanced client experience and service-level performance.\nExecutive adoption of analytics-driven recommendations and decision frameworks.\nPosition Impact: This role serves as a critical strategic partner to leadership, ensuring the organization has the forecasting accuracy, workforce insights, and analytical capabilities required to optimize performance, support growth, and deliver exceptional client and employee outcomes.\nWHAT YOU CAN EXPECT FROM MORGAN STANLEY:\nAt Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that’s differentiated - and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.\nTo learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.\nMorgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.\nOur workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.\nFor more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.","description_format":"text","description_chars":7516,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Urban Planning","Wealth Management & Financial Advisors","Asset Management & Funds","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-09-26T10:52:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 261 · green card filings: 46","filings_12m":261,"filings_prev_12m":208,"green_card_filings_12m":46,"median_offered_wage_usd":202500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.868,"p_room":0.9,"age_days":36,"expected_fill_days":55,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/morgan-stanley-capacity-planning-analytics-vp","json_url":"https://alion.io/job/morgan-stanley-capacity-planning-analytics-vp.json","meta":{"generated_at":"2026-10-22T19:53:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40230},"rest":"https://alion.io/mcp/rest/get_company?id=40230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmorgan-stanley-capacity-planning-analytics-vp"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmorgan-stanley-capacity-planning-analytics-vp"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmorgan-stanley-capacity-planning-analytics-vp"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/morgan-stanley-capacity-planning-analytics-vp\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmorgan-stanley-capacity-planning-analytics-vp"}]}