{"id":2871266,"url":"https://alion.io/job/morningstar-lead-technology-operations-engineer","title":"Lead Technology Operations Engineer","company":{"id":12394,"name":"Morningstar","domain":"morningstar.com","url":"https://alion.io/company/morningstar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"AWS","optional":true},{"name":"C#","optional":true},{"name":"New Relic","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-10-19T19:43:46Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T18:12:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Role:\n\nAs an Lead Technology Operations Engineer, you will support a diverse set of Products and Services within an agile cross-functional product development team. Feedback and input from Employee Support Analyst will be key to modernizing and building better products.\nA willingness to take ownership of products running in production and providing frictionless experience to end-users is a key part of this role. The team is passionate about keeping our systems modern, reusable, and maintainable.\nYou will be shaping the future of DBRS Morningstar’s Products and helping to make DBRS Morningstar a technology-first environment.\nThe role will work with team members in North America and Mumbai and support DBRS Morningstar’s global offices.\nShift: US\nResponsibilities\n\nSupport a diverse set of Products and Services; applying technical knowledge to assist end-users and stakeholders\nResearch to identify issues; provide the timely resolution, and communication of outcomes to all appropriate team members.\nCommunicate to effectively to convey complex technical information, via email, chat, ticketing system and attendance in bridge calls. Understand and educate end-users on complex user experiences.\nContribute to knowledge base for end-users and support analysts\nMake software improvement recommendations to enhance user experience and increase support analyst autonomy .\nTrack, evaluate, and determine resolution approach for credit products and underlying data issues. Demonstrate a high sense of ownership of the issues in the product ticket queue. Be responsive and provide timely updates, follow-up, expedition, and resolution.\nArticulate and evangelize the strength, quality, and value of the product, acting as a subject matter expert where necessary.\nThink strategically when it comes to understanding client requirements, problem-solving, and project management skills.\nPerform RCA for critical incidents and recurring issues to identify root causes and drive preventive actions.\nCollaborate with development teams to implement and validate code fixes for production issues when required.\nQualifications\nA Bachelor's Degree in Computer Science or related field\n5 + years of experience in Application Production L2 (Level 2) & L3 (Level 3) support.\nAbility to work independently and manage time and multiple concurrent priorities\nAbility to collaborate successfully with team members\nExcellent troubleshooting skills\nKnowledge of Service Level Agreement management, Incident management, Service request handling, Application Monitoring (alerts, logs), etc.\nExperience with any service desk tool, such as BMC Remedy, ServiceNow, JIRA, Redmine, CA Service Desk etc.\nHands-on with technologies such as.net/ python/ JavaScript/Any JavaScript framework\nAbility to debug SQL Queries and write stored Procedures in a relational database management system (RDBMS).\nExcellent communication skills - verbal, listening, reading, writing\nWork with multiple teams - end users, functional teams, release manager, development team.\nWorking Hours: US Night Shift\nNice to haves\nDemonstrated domain knowledge in financial/investment data, and/or analytics\nWorking knowledge of Amazon Web Services (AWS)\nWorking knowledge of monitoring tools e.g., Splunk, New Relic etc.\nMorningstar is an equal opportunity employer\nMorningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.\nR11_DBRSRatingsGmbHIndia DBRS Ratings GmbH, Branch India Legal Entity","description_format":"text","description_chars":3849,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Data & Market Intelligence","Financial News & Media"],"lifecycle":[{"event":"open","at":"2026-10-19T19:43:46Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/morningstar-lead-technology-operations-engineer","json_url":"https://alion.io/job/morningstar-lead-technology-operations-engineer.json","meta":{"generated_at":"2026-10-21T21:37:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30742,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12394},"rest":"https://alion.io/mcp/rest/get_company?id=12394"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmorningstar-lead-technology-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmorningstar-lead-technology-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmorningstar-lead-technology-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/morningstar-lead-technology-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmorningstar-lead-technology-operations-engineer"}]}