{"id":797288,"url":"https://alion.io/job/moro-service-delivery-manager","title":"Service Delivery Manager","company":{"id":679143,"name":"MORO TECH","domain":"moro.technology","url":"https://alion.io/company/moro-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":189000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":363},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-09-27T01:33:47Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Moro Technology Corporation (MTC) is Software Engineering services provider with teams across Europe, Japan and North America. By combining technical expertise with the principles of Japanese craftsmanship, we focus on building high-quality solutions while continuously improving the way we work. Our work spans Automotive and Smart Mobility, helping shape the systems people rely on every day.\nJoining MTC means becoming part of an international team where you will work on meaningful projects, collaborate with talented colleagues across countries and disciplines, and have the opportunity to learn, grow, and make an impact.\nWe are Global by Design and Close by Choice. We foster a culture of ownership, continuous learning, and mutual respect, where people are trusted to do their best work.\nThe impact of the role:\nAs a Service Delivery Manager, you will be responsible for service management and operational stability for a major customer, ensuring stable operations, high service performance and continuous improvement. You will help translate operational needs, service delivery challenges, and business priorities into clear processes, structured plans, actionable improvements, and management-ready outputs.\nYou will work across customer service delivery, internal IT operations, process design, Kaizen initiatives, reporting, business case preparation, and technical team coordination. The role combines business analysis, operational governance, stakeholder management, and continuous improvement, helping the IT function become more structured, scalable, and proactive.\nOn a typical day, you will:\nCoordinate Service Delivery activities, tracking priorities, risks, dependencies, and actions. \nSupport IT operations, including onboarding, offboarding, assets, access, service requests, and controls. \nAnalyse processes, identify pain points, and design clearer, more efficient workflows. \nLead or support Kaizen and continuous improvement initiatives across IT and service delivery projects. \nPrepare operational reports, dashboards, status updates, meeting materials, and management summaries. \nGather data from tools, tickets, meetings, and stakeholders to support decisions. \nDefine and track KPIs, SLAs, risks, action plans, and improvement measures. \nPrepare business cases for tools, staffing, process changes, outsourcing, automation, or technology investments. \nCoordinate with technical teams to clarify priorities, remove blockers, and make progress visible. \nSupport prioritisation of requests, projects, incidents, improvements, and operational tasks. \nDocument processes, decisions, responsibilities, and ways of working. \nTranslate operational or technical topics into clear business language for stakeholders and management. \nFacilitate workshops, follow-ups, retrospectives, and problem-solving sessions. \nChallenge inefficient ways of working and propose practical improvements. \nHelp ensure IT work is structured, measurable, and aligned with company priorities. \nRequirements\nIn order to be successful in this role you will need:\n5 years of experience in service delivery or IT operations\nExperience in network management or service management.\nCertification of ITIL\nExperience in leading and facilitating meetings.\nExperience or interest in Automotive industry is a plus.\nExperience in large Japanese corporate environment and culture is a plus.\nBenefits\nPerks that match your passion:\nAt MORO TECH, we don’t just talk about supporting our team, we build it into everything we do. Here’s how we invest in you.\nYour Expertise Rewarded\nA competitive compensation package that grows with your impact.\nAnnual Performance and Salary Reviews to celebrate your progress.\nSupporting Your Daily Success\nMonthly Meal Vouchers to fuel your creativity.\nPremium Private Health Coverage for you and your family.\nExtra vacation days to recharge and explore.\nNever Stop Growing\nYearly training budget to master new skills.\nCutting-edge tech setup with optional upgrades to customize your gear.\nStructured growth plans and regular progress check-ins.\nIf you are curious, thoughtful in your approach, and motivated to build technology that lasts, you will find opportunities to learn, contribute, and grow with us.\nBuilt Together. Built to Last.\nLearn more about MTC https://bit.ly/45Wms4s","description_format":"text","description_chars":4304,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T05:59:19Z"}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.53,"p_room":0.35,"age_days":52,"expected_fill_days":24,"reasons":["conf:1","win:tail"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/moro-service-delivery-manager","json_url":"https://alion.io/job/moro-service-delivery-manager.json","meta":{"generated_at":"2026-09-27T02:31:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2269,"day_limit":5000,"remaining_today":2731,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}