{"id":3112248,"url":"https://alion.io/job/morphosys-rlt-customer-support-associate","title":"RLT Customer Support Associate","company":{"id":2635,"name":"MorphoSys","domain":"morphosys.com","url":"https://alion.io/company/morphosys","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"WillHire","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["East Hanover, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32,"max":39,"currency":"USD","period":"hour","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-22T21:15:55Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T16:55:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"~~~This role is offered through [MSP/supplier/third party provider], who, if selected, will be your employer. If your services are retained, you will be assigned to provide services to Novartis as the end client. This is not an offer of employment with Novartis. If you are selected for this Temporary/External opportunity, you will not be an employee of Novartis and will not be eligible for any Novartis employee benefits or incentives. ~~~\nNovartis touches the lives of a tenth of the world’s population. Every role here, regardless of contract type, makes an impact on human life!\nNovartis US partners with external managed service provider Magnit Global to offer engaging temporary contractor opportunities like this, to those who are looking for flexibility in their career while looking to gain new skills and experiences providing services to an inclusive global medicines company. Click here to learn more about Magnit www.magnitglobal.com\nReady to work with/through Magnit at Novartis? Please read on...\nRLT Customer Support Associate\nCustomer Support Associate\nThe Customer Support Associate role provides front-line, queue-based customer support through inbound and outbound phone interactions, as well as email and other digital communication channels. The role is responsible for responding to inbound customer inquiries, managing customer requests, and supporting product administration scheduling, order management, and delivery activities for Radioligand Therapies (RLT). The Associate Customer Support colleague serves as a primary point of contact for customers and Novartis NPS field associates, ensuring inquiries and requests are handled accurately, efficiently, and in accordance with established processes and compliance requirements.\nMajor Accountabilities\nProvide customer support for product administration scheduling, order management, and delivery activities for Radioligand Therapies (RLT).\nRespond to customer and Novartis NPS field associate inquiries, providing accurate and timely information and partnering with cross-functional stakeholders to resolve issues.\nManage customer inquiries and cases from initial contact through resolution, including phone and email outreach, case documentation, follow-up, and appropriate escalation.\nHandle customer interactions related to product ordering, scheduling, and delivery, ensuring continuity of service and completing interactions whenever possible once initiated.\nFollow established protocols for responding to customer inquiries across communication channels, including phone, chat, fax, iSMS/text, mail, and email, in a timely and professional manner.\nAccurately document customer interactions, notifications, escalations, follow-up activities, and case resolution within applicable systems.\nEffectively leverage internal systems and tools for case management, customer support, product ordering, and delivery coordination.\nAdhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs), compliance guidelines, and quality requirements.\nIdentify and report adverse events through established Novartis systems in accordance with applicable processes.\nWork scheduled hours, generally an 8.5-hour shift consisting of two paid rest breaks and an unpaid lunch break. The role may require flexible scheduling, including early mornings, later evenings, and holiday support based on business needs.\nEducation:\nBachelor's degree required.\nLanguages:\nFluent English required; additional languages desirable.\nExperience:\n1+ years of experience in healthcare, pharmaceuticals, biopharmaceuticals, life sciences, or a related healthcare environment required.\nExperience providing customer, patient, provider, or healthcare professional support in a phone-based service environment required.\nExperience in pharmaceutical or biopharmaceutical customer services, patient services, healthcare operations, or related functions preferred.\nExperience supporting oncology or specialty pharmaceuticals preferred.\nSalesforce experience preferred.\nExperience with telephony systems, case management platforms, and product/order management systems preferred.\nAbility to manage multiple priorities and consistently meet deadlines in a fast-paced environment.\nStrong interpersonal, communication, and time management skills, with the ability to collaborate effectively across functions.\nDetail-oriented problem solver with the ability to make sound decisions and manage customer interactions effectively under pressure.\nStrong written and verbal communication skills.\nProficiency with Microsoft Excel and PowerPoint and the ability to quickly learn and navigate multiple systems.\nAbility to work a flexible, staggered schedule, including early mornings and/or later evenings, weekends and holiday support based on business needs.\nLeadership Competencies\nCustomer/patient-centric mindset\nProblem solving and sound decision-making\nAttention to detail and accuracy\nStrong written and verbal communication\nCollaboration and teamwork\nAccountability and ownership\nAbility to remain composed and effective in a fast-paced customer support environment\nLocation: East Hanover, NJ (1 day Onsite (Wednesday) & 4 days remote (Monday, Tuesday, Thursday & Friday))\nShift timings : 7.30-4pm & 8:30-5pm ET\nPay Rate: $32.14/hour - $39.28/Hour/hour W-2 Only (based on Education/Experience)\nContract: 6-month\nHealth, dental, vision, 401k (provided minimum eligibility hours are met)\nWhy Novartis:\nHelping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?\nEEO Statement:\nThe Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.\nAccommodation:\nIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit at .","description_format":"text","description_chars":6409,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Drug Discovery","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-22T21:15:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":157500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":1,"age_days":1,"expected_fill_days":8,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":78000,"is_top_pay":true},"html_url":"https://alion.io/job/morphosys-rlt-customer-support-associate","json_url":"https://alion.io/job/morphosys-rlt-customer-support-associate.json","meta":{"generated_at":"2026-10-24T16:57:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24515,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2635},"rest":"https://alion.io/mcp/rest/get_company?id=2635"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmorphosys-rlt-customer-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmorphosys-rlt-customer-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmorphosys-rlt-customer-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/morphosys-rlt-customer-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmorphosys-rlt-customer-support-associate"}]}