{"id":1909681,"url":"https://alion.io/job/morrisons-customer-service-manager-2","title":"Customer Service Manager","company":{"id":2171320,"name":"Morrisons","domain":"morrisons.jobs","url":"https://alion.io/company/morrisons-jobs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":1096},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T14:10:07Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T10:30:25Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"More about the role\nFrom a Bradford market stall to nationwide stores and home delivery, customers have always been at the heart of everything we do. As a Customer Service Manager, you’ll lead by example every shift, empowering your team to deliver outstanding service that makes our local shoppers feel properly looked after.\nReporting directly to the Store Manager, you’ll bring a proactive approach to managing store-wide service routines. You'll coach colleagues, listen to customer feedback, and build strong working relationships across all store departments to keep our checkout and service areas running smoothly.\nIn this role, you’ll be on hand to:\nPut customers first: Lead and empower your team to deliver exceptional service, listening to customer feedback and reacting quickly to keep standards high. \nLead and support your team: Manage team scheduling, attendance, and talent development, delivering training so colleagues have the confidence to work flexibly across departments. \nDrive performance and availability: Work alongside other store managers to lead a supportive, performance-driven department, guiding colleagues to work with purpose against all sales and service targets. \nKeep operations running smoothly: Plan resources thoroughly, manage daily team routines, and build strong working relationships with other operating departments across the store. \nMore about our perks\nGenerous holiday entitlement\nDiscretionary bonus scheme\n15% discount in our supermarkets and convenience stores from the day you join us\nAdditional 10% discount card for a friend or family member\nGenuine career progression and development opportunities - read more about our Leadership School here\nSubsidised in-store cafe or shop floor ranges\nFree parking\nCompetitive pension and life assurance\nHealthcare / Wellbeing benefits including Aviva Digital GP\n'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more\nOptional payroll charity donations\nA range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave\nMore about you\nWhether your background is in retail, hospitality, leisure, or travel, if you have a real passion for exceptional customer service and bringing out the best in people, we'd love to hear from you.\nYou'll be the kind of person who:\nLeads and steps up with confidence: Has proven experience managing a team in a fast-paced environment, taking a proactive leadership role within the store. \nBuilds strong, supportive teams: Communicates naturally, shares best practices, and builds great working relationships across all store areas. \nListens and adapts: Active listener who responds effectively to customer and colleague feedback, remaining flexible and adaptable to change while challenging constructively when needed. \n Keeps a firm grip on the basics: Takes a practical approach to managing department routines, ensuring high store standards, clear resource planning, and market-leading product availability.","description_format":"text","description_chars":3017,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Food & Beverages","Meat & Poultry"],"lifecycle":[{"event":"open","at":"2026-10-05T14:10:07Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.871,"p_room":0.9,"age_days":7,"expected_fill_days":15,"reasons":["conf:2","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/morrisons-customer-service-manager-2","json_url":"https://alion.io/job/morrisons-customer-service-manager-2.json","meta":{"generated_at":"2026-10-13T11:59:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18661,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2171320},"rest":"https://alion.io/mcp/rest/get_company?id=2171320"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmorrisons-customer-service-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmorrisons-customer-service-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmorrisons-customer-service-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/morrisons-customer-service-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmorrisons-customer-service-manager-2"}]}