{"id":728109,"url":"https://alion.io/job/morrow-customer-service-executive","title":"Customer Service Executive","company":{"id":678539,"name":"MORROW Health","domain":"morrow.health","url":"https://alion.io/company/morrow-4","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":87,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-14T00:00:00Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-10-30T13:15:46Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":107},"description":"MORROW HEALTH\nMORROW Health is Singapore’s largest integrated fitness and recovery destination, designed to help individuals build healthier, more resilient lives through intentional daily habits. Grounded in lifestyle medicine, MORROW Health brings together physical activity, nutrition, restorative sleep, stress management, avoidance of risky substances, and social connection through structured programmes and purpose-built environments that make sustainable lifestyle change achievable. Supported by evidence-informed practice and data from wearables and lifestyle inputs, MORROW Health helps members recognise patterns, build consistency, and stay accountable-turning insight into everyday action that supports long-term vitality, strength, and clarity, without medical diagnosis or treatment.\nLocation: Singapore\nReports To: Membership Experience Manager\n\nRole Overview\nAs a Customer Service Executive, you will be the first point of contact for our members and guests, playing a critical role in shaping their journey with us. You will manage daily queries, provide exceptional service recovery, and ensure every interaction reflects our brand values of care, wellness, and excellence.\nThis role goes beyond standard customer service - you will act as a brand ambassador, guiding members through our service offerings, resolving feedback promptly, and creating meaningful experiences that foster loyalty and retention.\nKey Responsibilities\nHandle customer feedback, complaints, compliments, and inquiries with professionalism and empathy. \nProvide accurate information on all service offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests. \nManage and maintain merchandise inventory: monitor stock levels, ensure timely replenishment, oversee visual-merchandising standards and presentation of retail displays to uphold our brand experience. \nSupport the daily operations of the membership desk, including rostering coverage, queue management, and appointment scheduling. \nLog, escalate, and follow up on service issues in line with SOPs, ensuring timely resolution and service recovery. \nMaintain up-to-date knowledge of promotions, membership packages, and new service launches. \nCollect and relay member feedback to the Manager for continuous improvement initiatives. \nAssist in the execution of member engagement activities, workshops, or events. \nEnsure data accuracy when updating member records in the CRM system. \nUphold confidentiality, service consistency, and compliance with organisational standards. \nRequirements\nDiploma/Certificate in Hospitality, Business, Customer Service, or related field. \nMinimum 1-3 years of experience in customer-facing roles, preferably in hospitality, healthcare, fitness, spa, or wellness environments. \nStrong communication and interpersonal skills, with a natural customer-first mindset. \nAbility to remain calm under pressure and resolve conflicts with professionalism. \nTech-savvy with experience using CRM or booking systems. \nTeam player who is adaptable, proactive, and comfortable working in a startup environment. \nBonus: Prior experience in wellness-focused settings such as gyms, spas, recovery facilities, or health & lifestyle clubs. \nBenefits\nThis is a career-defining opportunity to shape the future of longevity medicine while working alongside world-class clinicians and technologists. You will contribute to initiatives that directly lead to extending human healthspan while establishing Singapore as the global hub for longevity innovation.\nAt MORROW, you will not only help define operational excellence but also build the culture, rhythm, and future of interventions. You won't just be joining a team. You will be co-creating tomorrow.\nMORROW Health Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team.","description_format":"text","description_chars":3850,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness","Wellness Programs"],"lifecycle":[{"event":"open","at":"2026-09-11T08:59:28Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.53,"p_room":0.44,"age_days":108,"expected_fill_days":87,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/morrow-customer-service-executive","json_url":"https://alion.io/job/morrow-customer-service-executive.json","meta":{"generated_at":"2026-10-30T18:14:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7093,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678539},"rest":"https://alion.io/mcp/rest/get_company?id=678539"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmorrow-customer-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmorrow-customer-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmorrow-customer-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/morrow-customer-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmorrow-customer-service-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":728109}},{"tool":"search_jobs","arguments":{"company":"morrow.health","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":728109},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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