{"id":2779691,"url":"https://alion.io/job/mosaic-wellness-assistant-manager-logistics","title":"Assistant Manager Logistics","company":{"id":3863073,"name":"Mosaic Wellness","domain":"mosaicwellness.in","url":"https://alion.io/company/mosaicwellness","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thane, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":700000,"max":1100000,"currency":"INR","period":"year","gross":null,"usd_annual":11623},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T11:42:56Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-31T12:33:22Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Company Introduction\nMosaic Wellness builds and scales consumer brands - Man Matters, Be Bodywise, and Little Joys - sold direct-to-consumer across every metro and tier-2/3 market in India. Logistics is the most visible touchpoint in that journey: every delayed delivery, failed attempt, and return is a direct hit to how a consumer experiences the brand. The team owns that engine end to end -from warehouse dispatch to the consumer's doorstep - ensuring every shipment reaches a clean, closed state.\nMosaic Wellness products - Man Matters · Be Bodywise · Little Joys\nRole Summary\nThe Assistant Manager - Logistics owns the daily, ground-level execution of Mosaic Wellness and logistics operations -configuration, finance/RTO processes, metrics tracking, and customer-experience-linked actions - that keep every shipment moving to a clean, closed state. This role executes what is overseen above it: nothing here waits for a weekly review to get resolved, it gets resolved the day it comes up.\nCore Ownership (Direct Responsibility)\n(Hands-on execution + outcome accountability)\n1. Logistics Configuration and ; Ops\n Own daily pickup cadence adherence - track, chase, and close gaps with warehouse and LSPs same-day\n Own COD remittance tracking - reconcile against LSP statements, chase delays\n Process invoice payments for logistics partners on schedule\n Own weight and; rate disputes and credit note closure - raise, follow up, and close with LSPs\n2. Finance and RTO Ops\n Own RTO disputes with LSPs end to end - raise, track, resolve\n Run quarterly ledger reconciliation with LSPs\n Complete quarterly NDCs (No Dues Certificates) with LSPs\n Drive RTO closure with warehouse teams - no returned shipment left unclosed beyond SLA\n3. Metrics Management\n Own end-to-end tracking of the full logistics metrics set - FM Pickup Adherence, CPD/EDD Breach, NDR, RAD Adherence, RTO, CX Escalations, and every other metric on the daily tracker\n Update the daily metrics tracker without fail - this AM is the sole owner of keeping it current; no metric is ever left blank because it wasnt their job to fill it in\n Attach a clear reason against every breach - carrier, cause, and orders impacted - not just the number\n Flag emerging trends before they become a multi-day breach\n4. Customer Experience Ops\n Track Delivery NPS inputs at the ground level and flag emerging patterns\n Execute preventive actions with LSPs and internal teams on flagged issues\n Escalate systemic delivery or CX issues upward the same day they are identified, not at the next review cycle\nAutomation Scope\nMetrics tracking, reporting, and routine dispute follow-ups in this role are expected to become increasingly AI-assisted over time. The incumbent is expected to actively use AI and automation tools to reduce manual, repetitive effort - auto-drafting the metrics tracker, templated dispute follow-ups, AI-assisted reconciliation checks - rather than defaulting to fully manual execution.\nKey Stakeholder Management\nInternal: Warehouse Ops, Finance, CX, Distribution\nExternal: Last Mile Partners (LSPs)\nSuccess Metrics\n Daily metrics tracker updated on time, every working day\n Daily pickup cadence adherence percentage\n COD remittance TAT\n RTO dispute closure TAT\n Weight/rate dispute closure rate\n Ledger reconciliation accuracy (quarterly)\n First-response time on flagged CX/delivery escalations\nIdeal Candidate Profile\n 2 years of experience in Logistics / Supply Chain / E-commerce Ops, preferably in D2C\n Comfortable with high-volume, high-frequency daily operational execution - not a strategy-first role\n Working knowledge of logistics tech platforms (Uniware, ClickPost, or equivalent)\n Must be able to use AI tools to automate repetitive daily work - e.g. auto-drafting the metrics tracker, templated dispute follow-ups, AI-assisted reconciliation checks - and bring the intent to reduce manual, repetitive effort over time, not just execute it by hand\n Process-disciplined and detail-oriented - comfortable with reconciliation, disputes, and structured follow-through\n Prior experience at a high-growth Indian D2C consumer brand strongly preferred - e.g. Mamaearth/Honasa, Sugar Cosmetics, boAt, WOW Skin Science, mCaffeine, The Man Company, Bombay Shaving Company, Plum, Minimalist, Licious, or Purplle","description_format":"text","description_chars":4311,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-10-17T12:02:29Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.376,"p_room":0.36,"age_days":49,"expected_fill_days":27,"reasons":["conf:0","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":11623,"is_top_pay":false},"html_url":"https://alion.io/job/mosaic-wellness-assistant-manager-logistics","json_url":"https://alion.io/job/mosaic-wellness-assistant-manager-logistics.json","meta":{"generated_at":"2026-10-31T16:05:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25165,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3863073},"rest":"https://alion.io/mcp/rest/get_company?id=3863073"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmosaic-wellness-assistant-manager-logistics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmosaic-wellness-assistant-manager-logistics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmosaic-wellness-assistant-manager-logistics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mosaic-wellness-assistant-manager-logistics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmosaic-wellness-assistant-manager-logistics"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2779691}},{"tool":"search_jobs","arguments":{"company":"mosaicwellness.in","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2779691},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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