{"id":213093,"url":"https://alion.io/job/moss-customer-support-associate-fmd","title":"Customer Support Associate (f/m/d)","company":{"id":51797,"name":"Moss","domain":"getmoss.com","url":"https://alion.io/company/moss","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":14,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Flink","optional":false},{"name":"n8n","optional":false}],"status":"live","first_seen_at":"2026-06-10T14:58:25Z","employer_posted_date":"2026-06-10","last_verified_at":"2026-11-05T09:18:02Z","board_verified":true,"closed_at":null,"days_open":147,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":147},"description":"At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.\nOur culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next.\nWe are hiring a Customer Support Specialist (f/m/d) to join our Operations team in Berlin.\nThis is an entry-level / graduate role designed for candidates who want to build a strong foundation in customer operations within a fast-growing FinTech.\nThis is not a traditional support role - you will gain deep insight into our product and business while solving real customer problems.\nWhat You’ll Be Doing\nFrom day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing:\nSupport Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email-providing clear solutions while building trust and confidence.\n\nUnderstand the Product Deeply: Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs, learning how complex financial workflows, payments, and operations come together in practice.\n\nSolve Complex Problems: Not every case is straightforward. Think beyond scripts and connect different pieces of information. You’ll be trained to approach complex situations with curiosity and structure, identifying root causes, assessing potential risks, and escalating where needed.\n\nCollaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows.\n\nImprove Processes: Get hands-on with our tools and systems. You’ll learn how strong processes, clean data, and operational excellence directly improve customer experience and you’ll actively contribute ideas to make things better.\n\nAbout You\nThis role is ideal for recent graduates or junior professionals who are motivated, detail-oriented, and eager to grow within Operations.\nYou bring:\nA Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience\n\nNative-level German (C2) and strong English skills (min. C1)\n\nDutch language skills are a strong plus\n\nA strong interest in FinTech, financial processes, or operational excellence\n\nA proactive, hands-on mindset and willingness to take ownership\n\nResilient and comfortable in a fast-paced environment\n\nIn addition, here are the skills and attributes we are looking for:\nStrong Communicator: You communicate clearly, confidently, and professionally in German and English both written and spoken.\n\nAnalytical & curious: You enjoy understanding processes, identifying patterns, and solving problems in a logical way.\n\nDetail-oriented and structured: You work methodically and ensure accuracy when handling data, documentation, and customer cases.\n\nResilient & Organized: You can prioritize tasks, manage multiple cases, and stay calm in a dynamic environment.\n\nEager to learn in a fast-paced environment: You quickly adapt to new tools, technologies, regulatory topics and actively seek feedback to improve.\n\nCustomer-Oriented: You approach situations with empathy and professionalism, always aiming for high-quality solutions.\n\nWhat You’ll Gain\nDeep understanding of the Moss company and product\n\nFast learning curve across markets and products\n\nClear career path (Junior → Mid → Senior Specialist)\n\nInternal mobility across CSM, Operations, Commercial or Compliance\n\nEarly responsibility and real impact from the start\n\nAbout Moss\nMoss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work.\nFounded in Berlin and used by more than 10,000 businesses including Flink, Schufa, n8n and Auto1, Moss has raised €220+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. In August 2026, Moss closed a €35 million Series C led by Portage, crossing a €1 billion valuation and becoming one of Europe's newest fintech unicorns. Moss is backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star.\nWe're a team of 300+ people from 50+ nationalities across 5 offices in Europe and we hire, reward, and grow people based on Moss DNA: playing to win, obsessing over quality, winning as One Moss. If that's how you want to work, we want to hear from you. - here's what else to expect:\nTop-of-market compensation package, including equity.\n\nOur vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.\n\nAdditional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.\n\nUnless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).\nBy applying for the above position, you will confirm that you have reviewed and agreed to ourData Privacy Policy .","description_format":"text","description_chars":5405,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-05T08:39:29Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.575,"p_room":0.28,"age_days":147,"expected_fill_days":70,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/moss-customer-support-associate-fmd","json_url":"https://alion.io/job/moss-customer-support-associate-fmd.json","meta":{"generated_at":"2026-11-05T13:23:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17320,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51797},"rest":"https://alion.io/mcp/rest/get_company?id=51797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoss-customer-support-associate-fmd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoss-customer-support-associate-fmd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoss-customer-support-associate-fmd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moss-customer-support-associate-fmd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoss-customer-support-associate-fmd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":213093}},{"tool":"search_jobs","arguments":{"company":"getmoss.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":213093},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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