{"id":3273953,"url":"https://alion.io/job/moss-customer-support-nleng-working-student","title":"Customer Support NL/ENG - Working Student","company":{"id":51797,"name":"Moss","domain":"getmoss.com","url":"https://alion.io/company/moss","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.308,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"part_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":66},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Flink","optional":true},{"name":"n8n","optional":true}],"status":"live","first_seen_at":"2026-10-26T10:57:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-26T23:44:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.\nOur culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next.\nAs a Working Student in Customer Support, you will be the first point of contact for Dutch and English-speaking customers, helping them get the most out of Moss via live chat, email and phone. It is a hands-on role where you build real support experience in a fintech product.\nYou will report to the Team Lead Customer Support and work directly with the Berlin support team. What you learn from customers feeds back into how the team works, so your input shapes the support experience. The role comes with the potential for a permanent position.\nYour responsibilities\nRespond to customer inquiries in Dutch and English across live chat, email and phone, giving accurate answers quickly\n\nOwn customer queries from first contact through to resolution\n\nWork directly with the Berlin support team to troubleshoot complex account issues\n\nGuide new corporate users through the web and mobile app, pointing them to self-service resources and documentation\n\nShare customer feedback with the team and contribute to improving internal support processes\n\nAbout you\nInitial experience in customer support, client services, or another user-facing role\n\nBusiness-fluent English (C1/C2) and Dutch (native or C1+)\n\nExperience in fintech, SaaS or banking is a plus\n\nInterested in a long-term path at Moss\n\nIn addition, here are the skills and attributes we are looking for:\nSolves customer problems efficiently and with empathy\n\nAdapts tone to different customer personalities and stays calm in stressful conversations\n\nPicks up new software, CRM tools (such as Zendesk or Salesforce) and internal workflows quickly\n\nWrites and speaks clearly, in both Dutch and English\n\nReliable and comfortable working as part of an onsite team\n\nAbout Moss\nMoss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work.\nFounded in Berlin and used by more than 10,000 businesses including Flink, Schufa, n8n and Auto1, Moss has raised €220+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. In August 2026, Moss closed a €35 million Series C led by Portage, crossing a €1 billion valuation and becoming one of Europe's newest fintech unicorns. Moss is backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star.\nWe're a team of 300+ people from 50+ nationalities across 5 offices in Europe and we hire, reward, and grow people based on Moss DNA: playing to win, obsessing over quality, winning as One Moss. If that's how you want to work, we want to hear from you. - here's what else to expect:\nTop-of-market compensation package, including equity.\n\nOur vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.\n\nAdditional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.\n\nUnless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).\nBy applying for the above position, you will confirm that you have reviewed and agreed to ourData Privacy Policy .","description_format":"text","description_chars":3754,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-26T13:15:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":80,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-27T03:33:34Z"},"pay":null,"html_url":"https://alion.io/job/moss-customer-support-nleng-working-student","json_url":"https://alion.io/job/moss-customer-support-nleng-working-student.json","meta":{"generated_at":"2026-10-27T03:33:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2932,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51797},"rest":"https://alion.io/mcp/rest/get_company?id=51797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoss-customer-support-nleng-working-student"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoss-customer-support-nleng-working-student"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoss-customer-support-nleng-working-student"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moss-customer-support-nleng-working-student\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoss-customer-support-nleng-working-student"}]}